Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customer service by handling calls, emails, and planning operatives' work.
- Company: EQUANS is a global leader in energy services with a focus on sustainability.
- Benefits: Enjoy 24 days leave, gym discounts, and a supportive work culture.
- Why this job: Join a diverse team making a real impact in the energy transition.
- Qualifications: Strong communication skills and a clean UK driving license required.
- Other info: This is a full-time, entry-level role with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Care Advisor / Planner role at EQUANS 2 days ago Be among the first 25 applicants Join to apply for the Customer Care Advisor / Planner role at EQUANS Get AI-powered advice on this job and more exclusive features. EQUANS are recruiting for a Customer Care Advisor / Planner to be based in Oldham. This is a 12 month fixed term, full-time role working 37 hours per week. On offer is a competitive salary and benefits package. General Overview The role of the Customer Care Advisor/planner is to support the planning and customer service team by handling customer interactions via phone, email and portal activities. Duties include: responding to phone calls and email requests, maintaining customer service records via the CAFM system, planning in operatives works and updating diaries Key Accountabilities Carry out various tasks to a high standard as instructed, including but not limited to: Confirming and booking in appointments through Equans IT system currently Castleton Maintain. Raising and updating support tickets to enable tracking and resolution of customer requests. Investigating and resolving customer complaints and closing out support tickets. Ensuring Customer Service Level Agreements have been met Maintaining a database of customer information. Escalating and liaising with appropriate teams when necessary. Arranging follow on appointments for any jobs not completed on first visit. Closing jobs in the system complete or cancelled as the day unfolds. Communication with operatives / Engineers on site Written and verbal communication with MCC / Northwards Dealing with various inboxes Customer Satisfaction surveys Work in any workstream as required Any administration task to support the role Assist with the adherence to the Company quality standards including: Compliance with Equans procedures and processes Maintain and care for all Equans property To wear appropriate clothing / uniform To ensure areas of work areas left clean and tidy at the end of the day Liaison with all stakeholders Material co-ordination Ensure accurate / timely completion of any relevant documentation To oversee/assist in the training of new starters as required Any other reasonable management request What can we offer you? On offer is a competitive salary and benefits package, which includes; Pension Scheme 24 days annual leave (+ public holidays) Life Cover equivalent to 1.5 times annual salary 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes Who are we looking for? Skills And Abilities Excellent organisational skills Ability to deliver high quality Customer service Ability to communicate professionally at all levels Current and Valid Full & Clean UK driving license Professional attitude and approach to work Ability to competently operate IT packages eg. MS office Experience Experience of Partnership arrangements Experience of Responsive Repairs or service contacts Understanding of local government and RSL’s Understanding of an appointment process Previous Planning experience Key Attributes Self-motivated Enthusiastic Flexible & adaptable Good communicator Ability to work both alone and as part of a team Well presented Reliable Polite and Courteous Customer Care focused Professional attitude to work Who are we? EQUANSis a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company. What\’s next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young ProfessionalsNetwork) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Referrals increase your chances of interviewing at EQUANS by 2x Get notified about new Customer Service Advisor jobs in Oldham, England, United Kingdom . Manchester, England, United Kingdom 3 days ago Manchester, England, United Kingdom 3 days ago Manchester, England, United Kingdom 2 weeks ago Oldham, England, United Kingdom 2 weeks ago Manchester Area, United Kingdom 1 week ago Customer Service Agent – PART TIME – UK – 25 Manchester, England, United Kingdom 2 days ago Stockport, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 2 weeks ago Oldham, England, United Kingdom 1 month ago Manchester, England, United Kingdom 23 hours ago Salford, England, United Kingdom 2 months ago Customer Service Advisor – Energy (Manchester) Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 week ago Greater Manchester, England, United Kingdom 3 days ago Manchester Area, United Kingdom 3 weeks ago Manchester, England, United Kingdom 2 weeks ago Greater Manchester, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 4 months ago Greater Manchester, England, United Kingdom 21 hours ago Alderley Edge, England, United Kingdom 2 days ago Manchester, England, United Kingdom 2 days ago Chadderton, England, United Kingdom 2 days ago Manchester Area, United Kingdom 1 day ago Chadderton, England, United Kingdom 1 week ago Customer Care Advisor Apprenticeship 2025 Manchester, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Care Advisor / Planner employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor / Planner
✨Tip Number 1
Familiarise yourself with the CAFM system, particularly Castleton Maintain, as this is crucial for the role. Understanding how to navigate and utilise this software will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in the role. Being able to demonstrate your problem-solving abilities and how you handle customer complaints will impress the hiring team.
✨Tip Number 3
Research EQUANS and their commitment to diversity and inclusion. Showing that you align with their values and understand their mission can set you apart from other candidates.
✨Tip Number 4
Prepare questions about the role and the team dynamics. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
We think you need these skills to ace Customer Care Advisor / Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Care Advisor/Planner role. Emphasise your organisational skills, customer service experience, and any IT proficiency, particularly with systems similar to CAFM.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific duties from the job description, such as handling customer interactions and maintaining service records, and explain how your background makes you a great fit.
Highlight Relevant Experience: In your application, focus on any previous roles that involved customer service or planning. Provide examples of how you've successfully resolved customer complaints or managed appointments, as these are key aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Advisor.
How to prepare for a job interview at Equans
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Care Advisor/Planner. Familiarise yourself with tasks like handling customer interactions, maintaining service records, and planning operatives' work. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role involves a lot of communication, be prepared to showcase your verbal and written skills during the interview. Practice responding to common customer queries and complaints, as well as explaining how you would maintain professional communication with both customers and colleagues.
✨Demonstrate Organisational Abilities
Highlight your organisational skills by discussing how you manage multiple tasks effectively. You might want to share examples from previous experiences where you successfully handled scheduling, maintained records, or resolved issues promptly.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the company culture, team dynamics, or specific challenges faced in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
