At a Glance
- Tasks: Support communication between residents and site teams on exciting housing projects.
- Company: Equans, a leader in community-focused services and regeneration.
- Benefits: Earn while you learn with a recognised apprenticeship and great perks.
- Other info: Join a supportive team with clear paths for career growth.
- Why this job: Make a real difference in your community while kickstarting your career.
- Qualifications: Enthusiastic, reliable, and keen to help others; driving license preferred.
The predicted salary is between 21000 - 25000 £ per year.
Equans is looking for a Trainee Resident Liaison Officer to join our team in Croydon on a full-time, fixed term basis with a salary range between £21,000-£25,000. This is a fantastic opportunity to start a rewarding career in customer relations, supporting social housing and regeneration projects that have a real, positive impact on the local community.
As an Apprentice Resident Liaison Officer, you'll support communication between residents, clients, and our site team - ensuring that everyone is well-informed, supported, and satisfied throughout the delivery of improvement works and building projects. You'll be a key part of maintaining Equans' reputation for quality and customer care. A full UK driving license is preferred for this role.
Key Responsibilities- Assist the Resident Liaison Officer and site team in maintaining strong communication with residents, keeping them informed about project timelines, works schedules, and updates.
- Support residents during refurbishment or maintenance projects, providing timely responses to any questions or concerns.
- Attend resident meetings, site visits, and community engagement events to represent Equans positively.
- Help record resident feedback and update tracking systems in line with company procedures.
- Coordinate access arrangements, appointments, and special support requirements for residents.
- Ensure resident homes are treated with care and respect throughout all works.
- Enthusiastic and eager to learn, with a genuine interest in helping people and improving local communities.
- A confident communicator with good interpersonal skills.
- Reliable, organised, and proactive in solving problems.
- Keen to develop a career in customer service, housing, or project coordination.
- Full UK driving license is preferred.
- A recognised apprenticeship qualification.
- On-the-job training with experienced mentors.
- 24 days annual leave + bank holidays.
- Pension scheme and life assurance.
- Employee benefits platform with discounts and wellbeing resources.
- Clear career development and progression opportunities within Equans.
At Equans, we deliver essential services across energy, regeneration, and facilities management, helping communities transition to a sustainable future. We're committed to developing early careers through structured apprenticeship pathways that provide hands-on experience and long-term growth opportunities. Apply today to begin your journey with Equans in Slough - where you'll gain valuable experience, support your community, and build a meaningful career in customer service and regeneration.
Trainee Resident Liaison Officer in Croydon employer: Equans
Equans is an excellent employer for those looking to kickstart their career as a Trainee Resident Liaison Officer in Croydon, offering a supportive work culture that prioritises community engagement and personal development. With a structured apprenticeship programme, on-the-job training, and clear pathways for career progression, employees are empowered to grow while making a positive impact on local communities. Additionally, the generous benefits package, including 24 days of annual leave and access to wellbeing resources, ensures a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Resident Liaison Officer in Croydon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching Equans and understanding their projects. Show your enthusiasm for community improvement and how you can contribute to their mission. Tailor your responses to highlight your communication skills and problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your passion for customer service and your eagerness to learn as a Trainee Resident Liaison Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Equans team and making a difference in the community.
We think you need these skills to ace Trainee Resident Liaison Officer in Croydon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Trainee Resident Liaison Officer role. Highlight any relevant experience or skills that match the job description, like communication and customer service. We want to see how you can contribute to our team!
Show Your Enthusiasm:Let your passion for helping people and improving communities shine through in your application. We love candidates who are eager to learn and genuinely interested in making a positive impact. Share any experiences that demonstrate this enthusiasm!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like you'll be doing in the role. Make it easy for us to see why you're a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Equans!
How to prepare for a job interview at Equans
✨Know Your Role
Before the interview, make sure you understand what a Trainee Resident Liaison Officer does. Familiarise yourself with the key responsibilities mentioned in the job description, like supporting communication between residents and the site team. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Communication Skills
As this role heavily relies on communication, prepare examples of how you've effectively communicated in past experiences. Whether it's resolving a conflict or simply keeping people informed, be ready to share specific instances that highlight your interpersonal skills.
✨Demonstrate Your Community Spirit
Equans values community engagement, so think about ways you've contributed to your local area or how you plan to support residents. Bring up any relevant volunteer work or projects that show your commitment to improving local communities, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street, so come prepared with questions about the role, the team, and Equans' projects. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Ask about training opportunities or how success is measured in the role.
