At a Glance
- Tasks: Support residents and clients in social housing projects, ensuring a smooth customer experience.
- Company: Equans, a leader in energy and facilities management with a community focus.
- Benefits: Competitive salary, 24 days leave, pension scheme, and employee discounts.
- Other info: Join a supportive team dedicated to community engagement and sustainable practices.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in customer service or housing support, excellent communication skills required.
The predicted salary is between 35000 - 40000 £ per year.
Equans is looking for an experienced Resident Liaison Officer to join our team in Croydon on a full-time, permanent basis. This is an exciting opportunity to play a key role in supporting residents and clients across social housing and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement and maintenance works.
As a Resident Liaison Officer, you'll act as the main point of contact between residents, our site team, and project managers - helping to minimise disruption, manage expectations, and maintain strong relationships within the local community. A full UK driving license is essential for this role.
Key Responsibilities- Build and maintain positive relationships with residents, keeping them informed of planned works, schedules, and progress.
- Work closely with site managers and supervisors to ensure residents' needs are understood and met.
- Arrange access appointments, distribute notices, and assist in resolving any issues or complaints efficiently and professionally.
- Attend and support resident meetings, open days, and community engagement events.
- Keep accurate records of resident interactions, access arrangements, and any special requirements.
- Ensure residents' homes are treated with care and respect during all works.
- Promote Equans' commitment to excellent customer service and community partnership.
- Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments).
- Excellent communication and interpersonal skills, with the ability to build trust quickly.
- Organised and proactive, able to manage multiple tasks and priorities effectively.
- Empathetic and patient, with a professional and approachable manner.
- Confident working independently and as part of a wider site/project team.
- Strong IT and administrative skills for managing resident data and communications.
- Full UK driving license.
- Competitive salary and benefits package.
- 24 days annual leave + bank holidays.
- Pension scheme and life assurance.
- Employee benefits platform with discounts and wellbeing support.
- Opportunities for professional development and career progression within Equans.
At Equans, we deliver essential services across energy, regeneration, and facilities management, supporting communities as they transition to a sustainable future. Our people are at the heart of what we do - and our Resident Liaison Officers play a crucial part in helping us deliver high-quality, resident-focused service on every project.
Resident Liaison Officer in Croydon employer: Equans
Equans is an exceptional employer, offering a supportive work culture that prioritises community engagement and employee development. As a Resident Liaison Officer in Croydon, you will enjoy a competitive salary, generous annual leave, and access to a comprehensive benefits package, all while playing a vital role in enhancing the lives of residents through meaningful interactions and project involvement.
