Business Operations Officer in Chester

EQUANS are recruiting for a Business Operations Officer to be based in Ellesmere Port. This is a part‑time permanent role, working 22 hours per week (Monday – Friday). On offer is a salary of £15,386 and benefits package.

General Overview

The post holder is accountable for delivery and administration of a wide range of duties to support the client and internal stakeholders across the contract. They will handle challenges such as postal scanning, database management, issuing ID badges, access Fobs, print cards, site keys, bookings, reception cover, and minute taking in council meetings. They will work closely with Workplace Solutions Skill Set Supervisors and Soft FM Manager, understand contract KPIs and specifications to ensure delivery to customer expectations.

Key Accountabilities

• First point of contact for client contacts requiring assistance with a range of administrative tasks.
• Responsible for day‑to‑day issuing and monitoring of responsive works orders in line with contract requirements.
• Assist the team with postal duties and managing databases covering a wide range of tasks.
• Capture data for end‑of‑month reports, including overtime tracking and site audit information.
• Monitor joint inbox and respond to clients and internal stakeholder requests, escalating as needed.
• Manage office requirements alongside team members to ensure compliance and 100% office capabilities.
• Financial support by ensuring any PO numbers are captured and issued to vendors, and tracking cleaning orders.
• Support Supervisors and Soft FM Manager with any other tasks that may be required on short notice.
• Provide cover to reception where needed at Client building in Ellesmere Port and Chester Client HQ.
• Minute taking at council meetings.
• Provide timely support to maintain the highest standard of statutory compliance, ensuring compliance with all legislative requirements in accordance with the Equans Environmental Health & Safety policy, quality, sustainability and energy efficiency related standards.

What can we offer you?

• Pension Scheme
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes

Who are we looking for?

• Good level of interpersonal skills.
• Good verbal and written communication skills.
• Proficient in using Microsoft Outlook, Word and Excel.
• Experience of supporting operational teams.
• Experience of planning, organising and prioritising workload, whilst maintaining high levels of accuracy.
• Ability to develop effective relations with key stakeholders including senior management, customers, staff teams and clients.
• Build strong professional relationships with other groups within Business Operations and the wider Equans account to ensure a common approach is adopted in support of operational delivery and work in collaboration with Equans nominated management.

Key Attributes

• Enthusiastic
• Flexible & adaptable
• Good communicator
• Ability to work both alone and as part of a team
• Well presented
• Reliable
• Polite and courteous
• Customer care focused
• Professional attitude to work
• Proactive about Business Operations and with a customer centric view for problem solving.