At a Glance
- Tasks: Join our Helpdesk team, providing top-notch support and coordinating site visits.
- Company: Equans, a global leader in energy services with a focus on innovation.
- Benefits: Enjoy 24 days annual leave, gym discounts, and a supportive work environment.
- Other info: Great opportunities for career advancement and professional development.
- Why this job: Make a real impact while working night shifts in a dynamic healthcare setting.
- Qualifications: Customer service experience and good IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Equans has an exciting opportunity for a Helpdesk Administrator to join our Helpdesk team at Southmead Hospital in Bristol working NIGHTS. This is a full-time permanent shift position working an average of 38.5 hours per week, night shifts 4 on 4 off rotational shift, 19:00 to 07:00 with a one hour unpaid break. On offer is a competitive salary and benefits package.
Responsibilities
- Provide a professional FM Helpdesk service
- Receive calls and enter details onto the CAFM system to enable the works to be completed
- Contact relevant subcontractors and coordinate site visits
- Support the planned maintenance programme by generating jobs and updating the system when work is complete
- Raise purchase orders, invoicing, and other ad-hoc administration support to the department
Qualifications
- Experience of providing excellent customer service, ideally in a helpdesk environment
- Knowledge of a CAFM system desirable – Maximo
- Excellent communication skills, both oral and written
- Able to work as part of a team and autonomously
- Good IT skills (able to use email, management systems, databases)
- Well organised and able to prioritise workload
- Good timekeeper and reliable
- Able to work under pressure and to deadlines
What we offer
- 24 days annual leave (+ public holidays)
- Life cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Opportunities for career advancement and professional development
- Supportive work environment with a focus on teamwork and collaboration
For this role, you must have evidence of the right to work in the UK. The role does not offer a relocation package. Certain roles may require applicants to undergo a disclosure check.
Helpdesk Administrator - Shift - Nights in Bristol employer: Equans
Equans is an exceptional employer, offering a supportive work environment at Southmead Hospital in Bristol, where teamwork and collaboration are at the forefront. Employees benefit from a competitive salary, generous annual leave, and a range of learning opportunities, alongside unique perks such as employee discount schemes and access to various employee networks. With a strong focus on career advancement and professional development, Equans is committed to fostering a culture that values diversity and well-being, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator - Shift - Nights in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Equans on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common helpdesk scenarios. Think about how you'd handle tricky customer service situations or technical issues. We want you to shine when it comes to demonstrating your skills!
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with CAFM systems like Maximo. If you can drop some knowledge about it during your chat, it’ll show you’re serious about the role and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Helpdesk Administrator - Shift - Nights in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Administrator role. Highlight any relevant experience in customer service and familiarity with CAFM systems like Maximo. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our night shift team at Southmead Hospital. Be genuine and let your personality come through – we love seeing that!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We want to see that you can communicate effectively right from the start!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Equans
✨Know Your CAFM Systems
Familiarise yourself with CAFM systems, especially Maximo if you can. Being able to discuss your experience or knowledge of these systems during the interview will show that you're prepared and understand the technical side of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about specific situations where you resolved issues or helped clients effectively, as this is crucial for a Helpdesk Administrator.
✨Demonstrate Teamwork and Autonomy
Be ready to talk about times when you've worked well in a team and also when you've taken initiative on your own. This role requires balancing both skills, so having concrete examples will help you stand out.
✨Prepare for Night Shift Questions
Since this is a night shift position, be prepared to discuss your availability and how you manage working at night. Highlight any previous experience with night shifts or how you plan to maintain a healthy work-life balance.
