At a Glance
- Tasks: Support the Helpdesk by logging calls and providing excellent customer service.
- Company: Join Equans, a dynamic team at the University of Brighton.
- Benefits: Enjoy 24 days leave, gym discounts, and professional development opportunities.
- Other info: Flexible hours with a focus on teamwork and personal growth.
- Why this job: Gain valuable experience in a supportive environment while working part-time.
- Qualifications: Customer service experience and good IT skills are essential.
The predicted salary is between 11059 - 11059 £ per year.
Equans currently has an exciting opportunity for a part‑time Helpdesk Administrator to join our facilities team based at the University of Brighton in Brighton (Mithras House, Lewes Rd).
This is a permanent position working 15 hours per week from 09:30 to 12:30, Monday to Friday.
Annual salary
Responsibilities
- Support the Helpdesk by receiving calls, logging on the CAFM System, feeding through to operational staff and reporting back to the end user/customers.
- Answer switchboard incoming calls.
- Log Service Requests/Work Orders received by email or telephone on CAFM System.
- Provide a professional approach towards customers and their needs.
- Provide administration support to the department.
- Work 15 hours per week from 09:30 to 12:30, Monday to Friday.
Qualifications
- Must have experience of providing excellent customer service ideally on a helpdesk.
- Excellent communication skills, both oral and written.
- Able to work as part of a team and autonomously.
- Must have good IT skills (able to use Microsoft Office and management systems).
- Well organised and able to prioritise workload.
- Ability to multi‑task in a busy work environment.
- Previous experience in a customer service/call‑centre role is desirable.
- Previous experience of using a CAFM system (Maximo or similar) is desirable.
Benefits
- 24 days annual leave (+ public holidays) pro rata.
- Life Cover equivalent to 1 × annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, training, and personalised support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks including Wi E, RISE, LGBTQI+, Working Parents, YPN and Disability Network.
- 24/7 Employee Assistance Programme and access to mental wellbeing app.
EEO Statement
We encourage applications from women, ethnically diverse individuals, people with disabilities, and anyone protected under the Equality Act 2010.
For this role, you must have evidence of the right to work in the UK.
Unfortunately, we are not able to offer a relocation package with this job role.
Certain roles may require applicants to undergo a Disclosure check.
A criminal record will not necessarily be a barrier to obtaining a position with us and EQUANS has a policy on the Recruitment of Ex‑Offenders, a copy of which can be provided on request.
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Helpdesk Administrator - Part Time in Brighton employer: Equans
EQUANS is an excellent employer, offering a supportive work culture in the heart of Westminster where you can thrive as a Fabric & Carpentry Maintenance Technician. With generous benefits such as 24 days of annual leave, life cover, and opportunities for career development, we prioritise employee growth and satisfaction, making it a rewarding place to build your career.
