At a Glance
- Tasks: Be the go-to person for residents, keeping them updated and supported during projects.
- Company: Join EQUANS, a global leader in energy services with a focus on community engagement.
- Benefits: Earn £14 per hour, enjoy a structured work schedule, and gain valuable experience.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in customer service, problem-solving skills, and proficiency in Microsoft Office.
The predicted salary is between 14 - 14 £ per hour.
Location: Birmingham - B11 1XA
Salary: £14 per hr. via PAYE
Contract: 3+ Month
Client: Equans
Working Pattern: Monday to Friday 8am - 5pm with one hour for lunch. (Onsite, no WFH/ hybrid option available.)
Join our team as a Resident/Customer Liaison Officer, where you'll play a vital role in supporting communities throughout construction, regeneration, or maintenance projects. This is an exciting opportunity to be the bridge between residents and the project teams, ensuring people remain informed, supported, and heard at every stage. You'll be at the heart of delivering exceptional customer experience, resolving concerns, and building positive relationships that enhance trust and satisfaction. If you enjoy a role with purpose, variety, and meaningful impact, this position offers a rewarding and engaging career path.
Key Responsibilities- Serve as the primary point of contact for residents, providing clear, timely updates on project plans, timelines, and progress.
- Address concerns, complaints, and queries promptly, ensuring satisfactory resolution for both residents and the business.
- Conduct pre-project surveys and consultations to capture resident needs and feed insights back to project teams.
- Prepare and distribute newsletters, letters, and communications to keep residents informed of upcoming works and disruptions.
- Provide ongoing support throughout the project, including assistance with temporary accommodation where required.
- Coordinate with project managers, contractors, and stakeholders to ensure resident feedback informs project delivery.
- Conduct post-project satisfaction surveys and follow-ups to identify improvements and measure success.
- Maintain accurate documentation of all resident interactions and ensure compliance with legal or regulatory requirements.
- Organise or attend community meetings to present updates, address concerns, and strengthen engagement.
To be successful in this role, you will need:
- Previous experience in a customer-facing role, ideally within construction, housing, or a related sector.
- Proven problem-solving abilities and confidence handling complaints or conflict professionally.
- Ability to work independently, manage priorities, and multitask effectively.
- Proficiency in Microsoft Office (Word & Excel).
- An empathetic, approachable, and professional manner, with strong attention to detail.
- Eligibility to work in the UK (Right to Work) and any necessary compliance checks depending on the client.
Experience within social housing, local government, community engagement, or knowledge of construction processes.
What Happens Now?Once you've submitted your application, you can expect to hear from us within 2-4 days to discuss your suitability. Shortlisted candidates will be contacted for an initial phone conversation, followed by a formal interview with the hiring team. We aim to keep the process clear, efficient, and transparent, keeping you updated every step of the way.
Customer Liaison Officer (Administration) in Birmingham employer: Equans
EQUANS is an excellent employer, offering a supportive work culture in the heart of Westminster where you can thrive as a Fabric & Carpentry Maintenance Technician. With generous benefits such as 24 days of annual leave, life cover, and opportunities for career development, we prioritise employee growth and satisfaction, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer (Administration) in Birmingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Equans.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Equans. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Liaison Officer (Administration) in Birmingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Equans.
How to prepare for a job interview at Equans
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Equans's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Equans offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
