At a Glance
- Tasks: Lead a dynamic Helpdesk team, providing first-line support and ensuring excellent customer service.
- Company: Join Equans, a leading Facilities Management provider with a focus on sustainability.
- Benefits: Enjoy a competitive salary, 24 days annual leave, and discounts on gym memberships and shopping.
- Other info: Be part of a diverse team committed to inclusion and community support.
- Why this job: Make a real impact in a supportive environment that values your growth and development.
- Qualifications: Experience in FM Helpdesk and strong customer service skills are essential.
The predicted salary is between 24102 - 28922 £ per year.
Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a salary of £24,102 per annum and benefits package.
We are excited to be recruiting for our expanding Helpdesk due to growing demand. At our Bellshill office, our people are at the heart of everything we do. The Business Support Centre operates around the clock—24/7, 365 days a year—meeting the ever-evolving needs of our clients with dedication and resilience.
That’s why we place a strong focus on career development, offering our team members the tools, training, and support to continuously evolve. Whether you’re just starting out or looking to take the next step, we’re committed to helping you reach your full potential.
Please note before applying - This role will be working Mon - Friday 09:00 - 17:00.
- Answer calls for a growing multi contract fast paced Helpdesk.
- Work to Service level agreements preventing financial penalties to the business.
- First line support for our electric vehicle charging (GeniePoint) customer.
On offer is a competitive salary and benefit package, which includes:
- 24 days annual leave (+ public holidays) - Pro rata.
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
FM Helpdesk experience, good customer service skills, and experience with Microsoft packages are required.
At Equans, we’re committed to delivering a culture where everyone’s voice is heard and supported. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.
Service Desk Team Leader - Full Time in Bellshill employer: Equans
Equans is an exceptional employer located in Bellshill, offering a supportive and inclusive work culture where employees are valued and encouraged to grow. With a strong focus on career development, competitive benefits including generous annual leave, gym discounts, and access to mental wellbeing resources, Equans ensures that every team member can thrive both personally and professionally. Join us in a dynamic environment that prioritises teamwork, respect, and service excellence, while contributing to sustainable facilities management and energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Leader - Full Time in Bellshill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Equans. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Helpdesk role and be ready to share specific examples of your customer service skills.
✨Tip Number 3
Dress the part! Even if the office vibe is casual, looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Helpdesk team!
We think you need these skills to ace Service Desk Team Leader - Full Time in Bellshill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Team Leader role. Highlight relevant experience, especially in helpdesk environments and customer service. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you embody our core values like Accountability and Team Spirit. Let us know why you’d be a great fit for Equans.
Showcase Your Skills:Don’t forget to mention your experience with Microsoft packages and any specific helpdesk tools you’ve used. We love seeing candidates who can hit the ground running, so make sure to highlight those skills!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at Equans!
How to prepare for a job interview at Equans
✨Know the Company Inside Out
Before your interview, take some time to research Equans and their values. Understand their commitment to sustainability and how they support their employees. This will not only show your interest but also help you align your answers with their core values during the interview.
✨Showcase Your Customer Service Skills
As a Helpdesk Coordinator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Be ready to discuss how you can maintain high service levels and prevent financial penalties for the business.
✨Familiarise Yourself with Relevant Tools
Since the role involves using Microsoft packages and possibly other helpdesk software, brush up on these tools before your interview. If you have experience with specific systems, be sure to mention them and how they helped you in previous roles.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career development opportunities, and how Equans supports its employees. This shows that you’re genuinely interested in the role and want to ensure it’s the right fit for you too.
