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- Tasks: Manage calls and provide first line support in a fast-paced Helpdesk environment.
- Company: Leading facilities management provider with a focus on customer service.
- Benefits: Competitive salary, annual leave, and employee discounts.
- Why this job: Join a dynamic team and make a difference in customer support.
- Qualifications: FM Helpdesk experience and strong customer service skills required.
- Other info: Permanent, full-time role with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading facilities management provider is seeking a Helpdesk Coordinator for a permanent, full-time role in Bellshill. The successful candidate will manage calls in a fast-paced Helpdesk environment, ensuring service level agreements are met.
Responsibilities include:
- Call logging
- Dispatching resources
- First line support for customers
Candidates should have FM Helpdesk experience, strong customer service skills, and the ability to prioritise effectively. Competitive salary and benefits package offered including annual leave and employee discounts.
Night Shift Helpdesk Coordinator - 24/7 Facilities Support in Bellshill employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Helpdesk Coordinator - 24/7 Facilities Support in Bellshill
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you’ve gone above and beyond to assist someone.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Night Shift Helpdesk Coordinator - 24/7 Facilities Support in Bellshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your FM Helpdesk experience and customer service skills. We want to see how your background fits with the fast-paced environment we have at StudySmarter.
Showcase Your Skills: In your cover letter, emphasise your ability to prioritise tasks and manage calls effectively. We love seeing candidates who can demonstrate their problem-solving skills and adaptability.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially in a role that involves managing calls and dispatching resources.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Equans
✨Know Your Stuff
Make sure you brush up on your facilities management knowledge and helpdesk experience. Be ready to discuss specific scenarios where you've successfully managed calls or resolved issues, as this will show your expertise in a fast-paced environment.
✨Customer Service is Key
Since strong customer service skills are crucial for this role, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to excellent service.
✨Prioritisation Skills Matter
In a busy helpdesk setting, prioritising tasks effectively is essential. Be prepared to explain how you manage multiple requests and ensure that service level agreements are met. You might even want to practice a few situational questions around prioritisation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for call logging, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
