Helpdesk Coordinator - Night Shifts in Bellshill

Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full-time role working night shifts equivalent to 37.5 hours per week. On offer is a salary of £26,512.20 per annum and benefits package.

We are excited to be recruiting for our expanding Helpdesk due to growing demand. At our Bellshill office, our people are at the heart of everything we do. The Business Support Centre operates around the clock—24/7, 365 days a year—meeting the ever-evolving needs of our clients with dedication and resilience. We understand that such a dynamic environment demands not just commitment, but growth. That’s why we place a strong focus on career development, offering our team members the tools, training, and support to continuously evolve.

Please note before applying - This role will be working Nightshift 4 on 4 off 21:00 - 08:00.

Responsibilities

• Answer calls for a growing multi contract fast paced Helpdesk.
• Live Call logging on Internal CAFM systems.
• Assigning and Dispatching to various resources via multiple channels.
• Work to Service level agreements preventing financial penalties to the business.
• Issue reports to Internal and external clients/Customers using in-house system.
• Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
• First line support for our electric vehicle charging (GeniePoint) customer.
• Action requests via various channels.
• Administration tasks as required by the business.

What can we offer you?

• 24 days annual leave (+ public holidays) - Pro rata.
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are you?

• FM Helpdesk experience.
• Experience of working to strict SLAs & KPIs.
• Good Customer Service Skills.
• Excellent attention to detail including a high level of accuracy.
• Experience in working in a fast-paced environment.
• Experience with Microsoft packages.
• Ability to prioritise is essential.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.