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- Tasks: Coordinate helpdesk operations, answer calls, and manage service requests in a fast-paced environment.
- Company: Join Equans, a leading Facilities Management provider with a focus on sustainability.
- Benefits: Enjoy 24 days annual leave, life cover, gym discounts, and professional development opportunities.
- Why this job: Be part of a growing team that values your growth and offers real career progression.
- Qualifications: Experience in FM helpdesk, strong customer service skills, and attention to detail required.
- Other info: Diverse and inclusive workplace with access to employee networks and support.
The predicted salary is between 24102 - 24102 £ per year.
Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a salary of £24,102 per annum and benefits package.
New opportunity with leading Facilities Management provider – Equans. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team. At our Bellshill office, our people are at the heart of everything we do. The Business Support Centre operates around the clock—24/7, 365 days a year—meeting the ever-evolving needs of our clients with dedication and resilience. We understand that such a dynamic environment demands not just commitment, but growth. That’s why we place a strong focus on career development, offering our team members the tools, training, and support to continuously evolve. Whether you’re just starting out or looking to take the next step, we’re committed to helping you reach your full potential.
Please note before applying - This role will be working Monday - Friday 07:00-15:00.
What will you deliver?
- Answer calls for a growing multi contract fast paced Helpdesk.
- Live Call logging on Internal CAFM systems.
- Assigning and Dispatching to various resources via multiple channels.
- Work to Service level agreements preventing financial penalties to the business.
- Issue reports to Internal and external clients/Customers using in-house system.
- Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
- First line support for our electric vehicle charging (GeniePoint) customer.
- Action requests via various channels.
- Administration tasks as required by the business.
What can we offer you?
- 24 days annual leave (+ public holidays) - Pro rata.
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are you?
- FM Helpdesk experience.
- Experience of working to strict SLAs & KPIs.
- Good Customer Service Skills.
- Excellent attention to detail including a high level of accuracy.
- Experience in working in a fast-paced environment.
- Experience with Microsoft packages.
- Ability to prioritise is essential.
Who are we?
In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.
Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.
Our ambition
At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.
We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.
What’s next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.
You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.
Helpdesk Coordinator - Early Mornings in Bellshill employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator - Early Mornings in Bellshill
✨Tip Number 1
Get to know the company! Research Equans and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team spirit and service focus.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls or role-plays with a friend. This will help you get comfortable with answering questions about your experience in fast-paced environments and handling customer service scenarios.
✨Tip Number 3
Be proactive! If you get the chance, follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and commitment to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Equans team and ready to contribute to their growing venture.
We think you need these skills to ace Helpdesk Coordinator - Early Mornings in Bellshill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Helpdesk Coordinator role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since this role is all about providing excellent customer service, don’t forget to include examples of how you've excelled in this area. We want to see your enthusiasm and commitment to helping others!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your attention to detail right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can track your progress along the way!
How to prepare for a job interview at Equans
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like call logging, dispatching resources, and working to SLAs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or provided exceptional support. This will demonstrate your ability to handle calls effectively and maintain a high level of service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle real-life situations on the helpdesk. Practice responses to common scenarios, such as dealing with an unhappy customer or prioritising urgent requests. This will help you think on your feet during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
