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- Tasks: Answer calls and manage tasks to support clients' needs in facilities management.
- Company: Leading facilities management provider with a focus on customer service.
- Benefits: Competitive salary, annual leave, employee discounts, and career development opportunities.
- Why this job: Join a dynamic team and make a difference in client support every day.
- Qualifications: FM Helpdesk experience and strong customer service skills required.
- Other info: Full-time role with a Monday to Friday schedule, 7:00–15:00.
The predicted salary is between 24102 - 24102 £ per year.
A leading facilities management provider is seeking a Helpdesk Coordinator in Bellshill. This full-time position involves answering calls, managing tasks via internal systems, and supporting clients' needs.
Ideal candidates will have:
- FM Helpdesk experience
- Strong customer service skills
- Attention to detail
The role offers a competitive salary of £24,102 per year and benefits such as annual leave, employee discounts, and career development opportunities.
Facilities Helpdesk Coordinator – Mon-Fri, 7:00–15:00 in Bellshill employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Coordinator – Mon-Fri, 7:00–15:00 in Bellshill
✨Tip Number 1
Make sure you know the ins and outs of facilities management. Brush up on your FM Helpdesk experience and be ready to chat about it during interviews. We want to see that you can handle calls and manage tasks like a pro!
✨Tip Number 2
Show off those customer service skills! When you're talking to potential employers, share examples of how you've gone above and beyond for clients. We love to hear about your attention to detail and how you’ve made a difference in previous roles.
✨Tip Number 3
Network, network, network! Connect with people in the facilities management industry on LinkedIn or at local events. We can help you find opportunities, so don’t hesitate to reach out through our website for any leads or advice.
✨Tip Number 4
Prepare for your interview by practising common questions related to the role. Think about scenarios where you had to solve problems or support clients effectively. We’re here to help you ace that interview, so check out our resources for tips!
We think you need these skills to ace Facilities Helpdesk Coordinator – Mon-Fri, 7:00–15:00 in Bellshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your FM Helpdesk experience and customer service skills. We want to see how your background fits the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Coordinator position. We love seeing enthusiasm and a genuine interest in our company.
Show Attention to Detail: In this role, attention to detail is key. Double-check your application for any typos or errors before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Equans
✨Know Your Stuff
Make sure you brush up on your facilities management knowledge and any relevant helpdesk systems. Familiarise yourself with common issues that clients might face and how to resolve them. This will show that you're not just a good communicator, but also someone who understands the technical side of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about times when you resolved a difficult situation or received positive feedback. This will demonstrate your strong customer service skills, which are crucial for this role.
✨Attention to Detail is Key
During the interview, highlight instances where your attention to detail made a difference. Whether it was catching an error in a report or ensuring a task was completed accurately, these examples will illustrate your ability to manage tasks effectively and support clients' needs.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and specific challenges the helpdesk faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
