At a Glance
- Tasks: Provide first-line support for electric vehicle charging customers and log requests.
- Company: Join Equans, a leader in sustainable energy solutions.
- Benefits: Enjoy competitive pay, annual leave, and exclusive employee discounts.
- Other info: Flexible part-time hours with opportunities for growth in a dynamic industry.
- Why this job: Be part of the green revolution while gaining valuable customer service experience.
- Qualifications: FM helpdesk experience and strong customer service skills required.
The predicted salary is between 14664 - 15392 £ per year.
Equans is seeking a Helpdesk Coordinator for a part-time role in Bellshill, working 20 hours weekly. The role includes answering calls, logging requests, and providing first-line support for electric vehicle charging customers.
Candidates should have FM helpdesk experience, good customer service skills, and proficiency in Microsoft packages.
A competitive salary of £14,664 - £15,392 is on offer, plus benefits such as annual leave and employee discounts.
Evening Helpdesk Coordinator - Part-Time (EV Charging Support) in Bellshill employer: Equans
Equans is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth within the dynamic field of electric vehicle support. Located in Bellshill, our part-time Helpdesk Coordinator role provides a competitive salary alongside benefits like annual leave and employee discounts, making it a rewarding choice for those looking to make a meaningful impact in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Helpdesk Coordinator - Part-Time (EV Charging Support) in Bellshill
✨Tip Number 1
Make sure you know the ins and outs of electric vehicle charging. Brush up on common issues customers face and how to resolve them. This will show you're not just a candidate, but someone who genuinely cares about helping others.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with handling different types of customer queries.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees at Equans on LinkedIn. They might share insights that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Evening Helpdesk Coordinator - Part-Time (EV Charging Support) in Bellshill
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any FM helpdesk experience you have. We want to see how your background fits with the role, so don’t hold back on sharing relevant examples!
Customer Service is Key:Since this role involves providing support to electric vehicle charging customers, let us know about your customer service skills. Share specific instances where you’ve gone above and beyond to help someone out.
Get Technical with Microsoft:Proficiency in Microsoft packages is a must, so mention any relevant software skills you possess. If you've used specific tools or applications, give us the details to show you’re up to speed!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Equans
✨Know Your Stuff
Make sure you brush up on your FM helpdesk experience. Be ready to discuss specific scenarios where you've provided excellent customer service, especially in a tech-related environment. This will show that you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
As a Helpdesk Coordinator, you'll be the first point of contact for customers. Practice clear and concise communication. You might want to role-play common customer queries with a friend to get comfortable with your responses.
✨Familiarise Yourself with EV Charging
Do a bit of research on electric vehicle charging systems and common issues customers face. This knowledge will not only impress your interviewers but also demonstrate your genuine interest in the role and the industry.
✨Be Ready with Microsoft Proficiency Examples
Since proficiency in Microsoft packages is key, think of examples where you've used these tools effectively in past roles. Whether it's logging requests or managing schedules, having specific instances ready will highlight your skills.
