At a Glance
- Tasks: Be the go-to person for residents and the construction team, ensuring smooth communication.
- Company: Join Equans, a leader in sustainable facilities management and energy services.
- Benefits: Enjoy 24 days annual leave, gym discounts, and a supportive work environment.
- Other info: Structured training with mentorship and opportunities for professional growth.
- Why this job: Gain hands-on experience in construction and customer service while making a difference.
- Qualifications: GCSEs and a valid UK driving licence; strong communication and problem-solving skills.
The predicted salary is between 800 - 1000 £ per month.
Location: Silchester – Full‑time | Apprenticeship
Equans is looking for an Apprentice Resident Liaison Officer (RLO) to join our team in Silchester. This full‑time apprenticeship role offers a competitive salary, structured training, and a full benefits package. The Apprentice Resident Liaison Officer serves as a vital link between the construction team and residents, ensuring effective communication and addressing concerns promptly. This role is the primary point of contact for residents, facilitates smooth project execution, and maintains high levels of customer satisfaction. This apprenticeship provides structured training and hands‑on experience, giving the ARLO essential skills and insight into both the construction and customer service sectors within a social housing environment.
Main Duties:
- Act as the main point of contact between residents and the construction team during projects.
- Communicate project updates, timelines, and potential disruptions clearly and effectively.
- Organise and support resident meetings, consultation events, and community engagement days.
- Maintain accurate records of all resident interactions and provide administrative support to the site team.
- Monitor on‑site progress and resident concerns, escalating issues where necessary.
- Work collaboratively with site managers, health & safety teams, and external stakeholders.
- Support the delivery of construction works in occupied housing environments with minimal disruption.
- Enroll in and complete a formal apprenticeship programme with regular reviews, mentoring, and training.
What we can offer you:
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities including professional qualifications and structured training
- Attractive Employee Referral Rewards Scheme
- Access to employee networks
- 24/7 Employee Assistance Programme and mental wellbeing support
Support Provided:
- On‑site mentor and structured induction
- Bi‑weekly reviews and monthly meetings with training provider
- Hands‑on learning with full supervision and support from senior team members
Skills, Knowledge And Experience:
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and priorities effectively
- Strong problem‑solving skills and proactive approach
- Genuine interest in construction, housing, and customer service
- Basic IT skills including Microsoft Office (Word, Excel, Outlook)
Education And Qualifications:
- GCSE level education (or equivalent)
- Full, current, valid UK driving licence
Equans is a provider of sustainable facilities management and regeneration, and cutting‑edge energy and digital services. Our ambition at Equans is to be recognised for operational excellence and as the best place to work. We align everything we do with our core values – Accountability, Respect, Team Spirit and Service Focus.
If this role is of interest, please register and apply to track your progress. A member of our Resourcing Team will review your application and be in touch.
Apprentice Resident Liaison Officer employer: Equans
Equans is an exceptional employer, offering a supportive apprenticeship programme for the Apprentice Resident Liaison Officer role in Silchester. With a strong focus on employee growth through structured training, mentoring, and a comprehensive benefits package, including generous annual leave and wellness support, Equans fosters a collaborative work culture that values accountability and respect. Join us to make a meaningful impact in the community while developing your skills in a dynamic environment dedicated to sustainability and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Resident Liaison Officer
✨Tip Number 1
Get to know the company! Research Equans and their projects in Silchester. Understanding their values and recent work will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As an Apprentice Resident Liaison Officer, you'll need to communicate effectively with residents and the construction team. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Attend local events or online forums related to construction and customer service. Making connections can lead to valuable insights and even job opportunities. Plus, it shows your commitment to the field!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can track your progress and stay updated on any new opportunities that pop up at Equans.
We think you need these skills to ace Apprentice Resident Liaison Officer
Some tips for your application 🫡
Show Your Communication Skills:As an Apprentice Resident Liaison Officer, communication is key! Make sure your written application reflects your ability to convey information clearly and effectively. Use straightforward language and keep it professional yet friendly.
Highlight Relevant Experience:Even if you don’t have direct experience in construction or customer service, think about any roles or activities where you’ve interacted with people or managed tasks. We want to see how your background can contribute to the role!
Be Organised:Your application should be well-structured and easy to read. Use headings, bullet points, and clear paragraphs to make it visually appealing. This shows us that you can manage multiple tasks and priorities effectively, just like the job requires.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to track your application and keep you updated on your progress. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Equans
✨Know Your Role Inside Out
Before the interview, make sure you understand what an Apprentice Resident Liaison Officer does. Familiarise yourself with the key responsibilities like communication with residents and supporting the construction team. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You could even role-play common interview scenarios with a friend or family member. This will help you feel more comfortable discussing how you would handle resident concerns and project updates.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully solved problems or managed multiple tasks. Be ready to share these during the interview, as it demonstrates your proactive approach and ability to handle challenges effectively, which is crucial for this position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the training programme, team dynamics, or how success is measured in the role. Asking questions shows your enthusiasm and helps you determine if the company culture aligns with your values.
