At a Glance
- Tasks: Coordinate helpdesk operations and manage maintenance requests from start to finish.
- Company: Join EQUANS, a leader in facilities management with a supportive team culture.
- Benefits: Enjoy 24 days annual leave, gym discounts, and professional development opportunities.
- Other info: Be part of diverse employee networks and access mental wellbeing support.
- Why this job: Make a difference in a fast-paced environment while developing your skills.
- Qualifications: 3 GCSEs at Grade C or above and customer service experience required.
The predicted salary is between 30000 - 40000 € per year.
EQUANS is looking for a Service Coordinator - Helpdesk to join our team on our HMCTS contract based in Stoke-on-Trent (ST4) on a 12 month fixed-term contract. This is a full-time role working 40 hours per week, 8 hours per day between 08:00 & 16:30, Monday to Friday with a 30 minute unpaid break. On offer is a competitive salary and benefits package.
The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. You will respond to, plan and organise the full lifecycle of planned maintenance works through to job completion, utilising the CAFM system.
What will you deliver?
- Deliver excellent administration skills, including email and admin.
- Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.
- Planning and dispatching of maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.
- Prioritising tasks and managing workload effectively.
- Ensuring accuracy in data entry, documentation, and reporting.
- Keeping track of service requests, maintaining records, and following established processes.
What can we offer you?
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- Hold 3 GSCE's at Grade C or above or equivalent
- Customer service experience
- Knowledge of FM helpdesk operations
- Ability to manage workloads effectively
- Good written and verbal communication skills
- Self‑motivated, professional and enthusiastic
- Positive team member but with the ability to work on own initiative
- Willingness to learn and embrace change
- Able to work in a fast‑paced environment.
Eligibility
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
Service Co-ordinator - Helpdesk - 12 month FTC in Stoke-on-Trent employer: Equans UK & Ireland
EQUANS is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Stoke-on-Trent, the Regional Operations Centre provides a dynamic environment where you can develop your skills through various learning opportunities and engage with diverse employee networks. With a competitive salary, generous benefits, and a commitment to corporate social responsibility, EQUANS is dedicated to fostering a rewarding and meaningful workplace for all its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator - Helpdesk - 12 month FTC in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service coordination. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've managed workloads or improved processes in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities and updates there.
We think you need these skills to ace Service Co-ordinator - Helpdesk - 12 month FTC in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience in helpdesk operations and how you manage workloads effectively.
Show Off Your Communication Skills:Since good written and verbal communication skills are key for this role, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your CAFM Systems
Familiarise yourself with Computer-Aided Facilities Management (CAFM) systems before the interview. Being able to discuss how you’ve used similar systems or your understanding of their importance in managing maintenance works will show that you're prepared and knowledgeable.
✨Showcase Your Admin Skills
Prepare examples that highlight your excellent administration skills, especially in email communication and documentation. Think of specific instances where your attention to detail made a difference in your previous roles, as this is crucial for the Service Coordinator position.
✨Demonstrate Your Customer Service Experience
Be ready to share experiences that showcase your customer service skills. Discuss how you've effectively managed customer requests and resolved issues, as this role requires strong communication and problem-solving abilities.
✨Emphasise Your Team Spirit
While it's important to show that you can work independently, don’t forget to highlight your ability to be a positive team member. Share examples of how you've collaborated with others to achieve common goals, as teamwork is key in a fast-paced environment like this one.
