At a Glance
- Tasks: Manage maintenance works and deliver top-notch customer service.
- Company: Join Equans UK & Ireland, a leader in facilities management.
- Benefits: Enjoy 24 days annual leave, life cover, and employee discounts.
- Other info: Fast-paced environment with great training opportunities.
- Why this job: Be part of a dynamic team and make a real difference.
- Qualifications: 3 GCSEs at Grade C or above and customer service experience required.
The predicted salary is between 25000 - 30000 € per year.
Equans UK & Ireland is seeking a full-time Service Coordinator - Helpdesk for its HMCTS contract in Stoke-on-Trent. In this role, you will manage the lifecycle of maintenance works, ensuring high levels of customer service and accuracy.
The position offers:
- 24 days of annual leave
- Life cover
- Employee discounts
- Various training opportunities
Candidates must have 3 GCSEs at Grade C or above or equivalent and customer service experience. This is a fast-paced work environment with a focus on team collaboration.
Helpdesk & Maintenance Coordinator - FM Operations in Stoke-on-Trent employer: Equans UK & Ireland
Equans UK & Ireland is an excellent employer, offering a dynamic work environment in Stoke-on-Trent where team collaboration and customer service excellence are at the forefront. With generous benefits such as 24 days of annual leave, life cover, and employee discounts, alongside ample training opportunities for personal and professional growth, employees can thrive in their roles while contributing to meaningful projects within the FM Operations sector.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk & Maintenance Coordinator - FM Operations in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Equans. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and maintenance coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your teamwork skills! Since this role emphasises collaboration, be ready to share examples of how you've worked effectively in a team. Highlighting your ability to communicate and support others will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Helpdesk & Maintenance Coordinator - FM Operations in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant qualifications. We want to see how your skills match the role of Helpdesk & Maintenance Coordinator, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Equans UK & Ireland. Be sure to mention your passion for customer service and how you thrive in fast-paced environments.
Showcase Team Spirit:Since this role focuses on team collaboration, let us know about your experiences working in teams. Share examples of how you’ve contributed to group success and maintained high levels of service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Stuff
Before the interview, make sure you understand the role of a Helpdesk & Maintenance Coordinator. Familiarise yourself with the lifecycle of maintenance works and think about how you can ensure high levels of customer service. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since customer service experience is key for this role, prepare specific examples from your past jobs where you’ve excelled in providing excellent service. Think about challenges you faced and how you resolved them. This will help demonstrate your ability to thrive in a fast-paced environment.
✨Team Player Vibes
This position emphasises team collaboration, so be ready to discuss how you work well with others. Share stories that highlight your teamwork skills and how you contribute to a positive work atmosphere. It’s all about showing that you can fit into their team dynamic.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the specifics of the HMCTS contract. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you too. Plus, it leaves a lasting impression!
