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- Tasks: Manage helpdesk operations and coordinate maintenance works for facilities.
- Company: Join EQUANS, a global leader in energy services with a diverse workforce.
- Benefits: Enjoy 24 days annual leave, gym discounts, and professional development opportunities.
- Why this job: Kickstart your career in a dynamic environment with real impact on facilities management.
- Qualifications: 3 GCSEs at grade C or above and relevant customer service experience.
- Other info: Fast-paced role with excellent growth potential and supportive team culture.
The predicted salary is between 30000 - 42000 ÂŁ per year.
EQUANS is recruiting for a Helpdesk Adviser to be based on our HMCTS facilities management contract in Stoke‑on‑Trent. This is a full‑time, permanent role working 40 hours per week, Monday to Friday, 8.5 hours per day between 8am and 6pm, including a 30‑minute unpaid break. The position is offered on a 12‑month fixed‑term contract with a competitive salary and benefits package.
The Helpdesk Adviser is expected to deliver excellent administration skills, responding to, planning and organising the full life cycle of planned maintenance works through to job completion, utilising the CAFM system. You will plan and dispatch maintenance works to engineers, sub‑contractors and site managers across various locations, ensuring all are completed within contractually defined SLAs and providing administrative support where appropriate. The role requires a combination of technical skills, customer service abilities and operational efficiency.
What will you deliver?
- Strong command of the helpdesk software used to manage and track service requests.
- Ability to quickly analyse and troubleshoot technical issues related to facilities and equipment.
- Understanding of building systems, maintenance procedures and relevant regulations.
What can we offer you?
- Pension scheme
- 24 days annual leave (+ public holidays)
- Life cover equivalent to 1Ă— annual salary
- 24/7 Employee Assistance Program and access to a mental wellbeing app
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Broad range of learning opportunities, such as professional qualifications, collective/individual training and personalised support programmes
Who are we looking for?
- 3 GCSEs at grade C or above or equivalent
- Relevant customer service experience
- Good written and verbal communication skills
- Self‑motivated, professional and enthusiastic
- Positive team member but able to work on own initiative
- Willingness to learn and embrace change
- Able to work in a fast‑paced environment
- Strong computer literacy, particularly with Microsoft Packages, Word, Excel, Teams, etc.
- Essential to be able to pass and maintain BPSS clearance
- Desirable to have working knowledge of a CAFM system
Who are we?
EQUANS is a world‑leader in energy services with nearly 100,000 employees in more than 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS supplies technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS is part of the Bouygues Group.
What’s next?
If this role interests you, please click below to register, apply and track your progress. A member of our Resourcing Team will review your application and be in touch. We are committed to a diverse and inclusive workplace where everyone’s voice is heard and supported. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a disclosure check, as noted in the role requirements.
Helpdesk Adviser - 12 month FTC in Stoke-on-Trent employer: Equans UK & Ireland
Contact Detail:
Equans UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Adviser - 12 month FTC in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EQUANS. Understand their values, services, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially your customer service experience and technical abilities.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and ability to work in a team. Share examples of how you've successfully collaborated with others or resolved conflicts in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Helpdesk Adviser - 12 month FTC in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your administration skills and any relevant experience in customer service. We want to see how you can bring your unique talents to the Helpdesk Adviser role!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention your familiarity with helpdesk software and any technical skills that relate to facilities management.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to track your application progress directly!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Helpdesk Software
Familiarise yourself with the helpdesk software mentioned in the job description. Be ready to discuss how you've used similar systems in the past, and think of examples where you successfully managed service requests or resolved issues.
✨Brush Up on Technical Knowledge
Make sure you understand basic building systems and maintenance procedures. Prepare to answer questions about troubleshooting technical issues, as this will show your ability to handle the role's demands effectively.
✨Showcase Your Customer Service Skills
Think of specific instances where you've provided excellent customer service. Be prepared to share these experiences during the interview, highlighting your communication skills and ability to work under pressure.
✨Demonstrate Your Initiative
EQUANS values self-motivated individuals. Prepare to discuss times when you've taken the initiative in previous roles, whether it was learning a new skill or improving a process. This will show that you're proactive and ready to embrace change.
