At a Glance
- Tasks: Manage the helpdesk, plan maintenance works, and troubleshoot technical issues.
- Company: Join Equans UK & Ireland, a leader in facilities management.
- Benefits: Enjoy a competitive salary, pension scheme, and generous annual leave.
- Other info: Full-time role with opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team and make a difference in facilities management.
- Qualifications: Customer service experience, strong communication skills, and Microsoft Office proficiency.
The predicted salary is between 30000 - 40000 € per year.
Equans UK & Ireland in Stoke-on-Trent is seeking a Helpdesk Adviser for a 12-month fixed-term contract. You will be responsible for managing the helpdesk, planning maintenance works, and troubleshooting technical issues.
Ideal candidates will have:
- Relevant customer service experience
- Strong communication skills
- Proficiency in Microsoft Office
The role offers a full-time schedule, a competitive salary, and a comprehensive benefits package including a pension scheme and generous annual leave.
Facilities Helpdesk Planner & Liaison in Stoke-on-Trent employer: Equans UK & Ireland
Equans UK & Ireland is an excellent employer, offering a supportive work culture that values teamwork and innovation in the vibrant city of Stoke-on-Trent. Employees benefit from a comprehensive package that includes a competitive salary, generous annual leave, and opportunities for professional growth within a dynamic environment. Join us to be part of a company that prioritises employee well-being and development while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Planner & Liaison in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially those related to customer service and troubleshooting. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 3
Show off your tech skills! Since the role involves planning maintenance works and troubleshooting, be ready to discuss your experience with Microsoft Office and any relevant software. Bring examples of how you've used these tools effectively in past roles.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team at Equans UK & Ireland. Don't miss out!
We think you need these skills to ace Facilities Helpdesk Planner & Liaison in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Facilities Helpdesk Planner & Liaison role. We love seeing your personality come through, so don’t hold back!
Show Off Your Tech Skills:Since you'll be troubleshooting technical issues, mention any relevant tech skills or experiences you have. Proficiency in Microsoft Office is a must, so make sure we know you’ve got that covered!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Stuff
Make sure you understand the role of a Helpdesk Adviser inside out. Familiarise yourself with common maintenance issues and troubleshooting techniques. This will help you answer technical questions confidently and show that you're ready to tackle the challenges of the job.
✨Show Off Your Customer Service Skills
Since customer service experience is key for this role, think of specific examples where you've successfully resolved issues or helped customers. Be prepared to discuss these scenarios during the interview to demonstrate your ability to handle various situations effectively.
✨Brush Up on Microsoft Office
Proficiency in Microsoft Office is a must, so make sure you're comfortable with tools like Excel and Word. You might be asked about how you use these applications in your daily tasks, so having some examples ready will show that you're technically savvy and can manage the helpdesk efficiently.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions and respond thoughtfully, ensuring you convey your ideas effectively. This will highlight your suitability for liaising with both customers and team members.
