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For Companies At a Glance
- Tasks: Deliver top-notch customer service and plan maintenance works efficiently.
- Company: Leading energy services company in Stoke-on-Trent with a strong reputation.
- Benefits: Competitive salary, annual leave, life cover, and training opportunities.
- Why this job: Join a dynamic team and make a difference in energy services.
- Qualifications: Experience in customer service and strong computer skills.
- Other info: Full-time role with great career development potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading energy services company in Stoke-on-Trent is seeking a Helpdesk Adviser for a full-time position. Responsibilities include delivering excellent customer service, planning maintenance works, and providing technical support.
Candidates should have experience in customer service and strong computer literacy.
This role offers a competitive salary and benefits such as annual leave, life cover, and training opportunities.
Facilities Helpdesk Advisor — Plan & Dispatch Maintenance in Stoke-on-Trent employer: Equans UK & Ireland
Contact Detail:
Equans UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Advisor — Plan & Dispatch Maintenance in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you had to solve problems or handle difficult situations. Being able to share these experiences will highlight your suitability for the Helpdesk Adviser role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Facilities Helpdesk Advisor — Plan & Dispatch Maintenance in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences relevant to the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to align their skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service in the past. This will show that you understand the importance of delivering excellent customer service, which is key for a Facilities Helpdesk Advisor.
✨Familiarise Yourself with Maintenance Planning
Since the role involves planning maintenance works, it’s a good idea to research basic maintenance processes and terminology. Being able to discuss how you would approach planning and dispatching maintenance tasks will demonstrate your readiness for the job.
✨Show Off Your Tech Skills
Strong computer literacy is a must for this position. Make sure you’re comfortable discussing any relevant software or tools you’ve used in previous roles. If you have experience with helpdesk systems or maintenance management software, be sure to highlight that during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
