At a Glance
- Tasks: Support customer service operations and manage work requests in a dynamic environment.
- Company: Join Equans, a company committed to diversity and inclusion.
- Benefits: Enjoy 24 days leave, discounts, gym memberships, and professional development opportunities.
- Other info: Access to employee networks and a supportive workplace culture.
- Why this job: Kickstart your career with hands-on experience and make a real impact.
- Qualifications: Previous office experience and strong communication skills are a plus.
The predicted salary is between 18000 - 25000 £ per year.
Overview
Equans is looking for an Apprentice Customer Service Co‑ordinator to join our team on our HMCTS contract in Stoke‑On‑Trent, ST4 4DB.
This is a 2‑year, full‑time apprenticeship role of 40 hours per week from 08:30 to 17:00 with a 30‑minute unpaid break.
Responsibilities
The Apprentice Customer Service Centre (CSC) in Stoke‑on‑Trent provides help desk and business support services to a wide range of facilities management contracts.
The Apprentice CSC Co‑ordinator is expected to deliver excellent administration skills, including email and telephony, and respond to, plan and organise the full life cycle of planned and reactive work requests.
This includes planning and dispatching maintenance works to engineers, sub‑contractors and site managers across various locations.
- Helpdesk software managing and tracking service requests.
- Handle calls as well as emails and ensure jobs are logged accurately and provide reassurance to stakeholders both internal and customers.
- Analysing and troubleshooting technical issues related to facilities and equipment.
- Developing a full understanding of building systems, maintenance procedures and relevant regulations.
Benefits
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1× annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
- Attractive Employee Referral Rewards Scheme
- Access to employee networks (Wi E, RISE, LGBTQI+, Working Parents, YPN, Disability Network)
- 24 / 7 Employee Assistance Program and access to mental wellbeing app
Qualifications
- Any previous work experience full or part time in an office environment.
- Previous experience of Microsoft Office applications including Word and Excel.
- Strong attention to detail.
- Excellent communication and organisation skills.
- Post holder must pass and maintain Baseline Personnel Security Standard (BPSS).
- Evidence of right to work in the UK.
- Equal Opportunities
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported.
We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders.
Diversity and inclusion is at the core of what we do; should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.
You’ll also have access to our growing employee networks including Wi E (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
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