At a Glance
- Tasks: Support residents through home works, ensuring satisfaction and effective communication.
- Company: Join Equans, a leader in customer care and community engagement.
- Benefits: Competitive salary, company vehicle, 24 days leave, and wellness support.
- Other info: Access to diverse employee networks and professional development opportunities.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in customer service and knowledge of construction or social housing.
The predicted salary is between 30000 - 40000 £ per year.
Equans is looking for a Customer Liaison Officer to join our team in Long Bennington, Lincolnshire on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package.
What will you deliver?
- To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include - introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home.
- Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.
What can we offer you?
- 24 days annual leave (+ public holidays).
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- Previous experience within a customer service based role.
- Previous resident liaison experience within the construction / social housing sector.
- Basic understanding of construction and social housing.
- Familiarisation of GDPR regulations.
- Computer literate in MS office.
For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
Customer Liaison Officer in Skegness employer: Equans UK & Ireland
Equans is an exceptional employer, offering a supportive work culture in Long Bennington, Lincolnshire, where employees can thrive in their roles as Customer Liaison Officers. With a competitive salary, comprehensive benefits package, and numerous opportunities for professional development, Equans prioritises employee well-being and growth, fostering a collaborative environment that values diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Skegness
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Equans UK & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Equans UK & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Skegness
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Equans UK & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Equans UK & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Equans UK & Ireland!
How to prepare for a job interview at Equans UK & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
