Resident Liaison Officer in Sheffield

EQUANS is looking for a Resident Liaison Officer to join our team in Sheffield on a permanent basis. This is a full‑time role working 40 hours per week. On offer is a competitive salary, company vehicle and benefits package.

Key Accountabilities

• Resident Communication: Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress.
• Issue Resolution: Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company.
• Pre‑Project Engagement: Conduct pre‑project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team.
• Information Distribution: Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions.
• Resident Support: Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works.
• Stakeholder Coordination: Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution.
• Post‑Project Follow‑Up: Conduct post‑project satisfaction surveys and follow‑ups to assess resident satisfaction and identify areas for improvement.
• Compliance and Documentation: Ensure that all resident interactions and issues are documented accurately and that any legal or regulatory requirements related to resident communication are met.
• Community Engagement: Organise and participate in community meetings or events to discuss project progress and address any collective concerns.

What can we offer you?

• 24 days annual leave (plus public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Previous experience in a customer‑facing role, ideally within construction, housing, or a related field.
• Excellent verbal and written communication skills, with the ability to interact effectively with residents from diverse backgrounds.
• Strong problem‑solving abilities and the capacity to manage and resolve conflicts or complaints in a professional manner.
• Ability to work independently and manage multiple tasks or issues simultaneously.
• Proficiency in MS Office, particularly Word and Excel, for managing documentation and communication.
• Empathetic and approachable: Able to build rapport and trust with residents, showing understanding and sensitivity to their concerns.
• Organized and detail‑oriented: Capable of managing multiple tasks, maintaining accurate records, and ensuring that all communications are clear and consistent.
• Proactive and solutions‑focused: Takes the initiative to address potential issues before they escalate and seeks practical solutions that benefit both the resident and the company.
• Reliable and professional: Maintains a high level of professionalism in all interactions and can be relied upon to follow through on commitments.
• Must have a clean driving licence.
• Must pass a DBS basic check; therefore the ability to pass is essential.
• Must have evidence of the right to work in the United Kingdom.