At a Glance
- Tasks: Coordinate service delivery and manage appointments for gas services.
- Company: Join Equans, a global leader in energy services with a diverse workforce.
- Benefits: Enjoy 24 days annual leave, gym discounts, and professional development opportunities.
- Other info: Access to employee networks and a supportive workplace culture.
- Why this job: Be part of a team that enhances customer experience and supports the energy transition.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 24300 - 29700 £ per year.
Equans is looking for a Service Coordinator (Gas) to join our team in Coleshill, Birmingham on a permanent basis.
This is a full time role.
On offer is a competitive salary, and benefits package.
General Overview
Responsible for supporting efficient service delivery to customer, clients and stakeholders.
Effective communicator and ensure completion of work within defined service level agreements.
What will you deliver?
- Reactive management of live diaries ensuring appointments are made and kept including emergencies and follow on works.
- Plan service programme in line with no access process
- General administration tasks associated with Service, Repair and installation
- Point on contact for Tennant’s, Client and engineers via telephone system supporting with general enquires, appointments etc
- Monitor works orders ensuring they have been processed correctly and acting on any closed in error.
- Reallocating work when sickness or training occurs.
- Develop a close working relationship with the wider planning team.
- Deal with issues and enquires on the emerging day working closely with trades and supervisors to ensure they are dealt with effectively.
- Develop internal relationships with key contacts including (Supervisors, Trade teams, Service Manager and Operations Manager), ensuring customer experience is enhanced eliminating service failure.
Develop External relationships with Key Contacts including (Residents, Sub Contractors and Clients
- Ensuring systems are up to date and accurate including, SOR’s, WIP and Overdue Monitoring, as well as processing sub-contractor orders. (Including raising purchase orders)
- All Periodic Testing completions have relevant and up to date certification.
- Comply with No Access Process.
What can we offer you?
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including Wi E (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
- Strong negotiation and influencing skills
- Ability to identify problems and recommend solutions
- Efficient
- Attention to detail
- Excellent communicator (Both Written and Verbal)
- Excellent customer service skills
- Good Telephone manner
- Ability to retain information in fast paced environment
Who are we?
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
Equans is a Bouygues group company.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported.
We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders.
Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.
You’ll also have access to our growing employee networks including Wi E (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK.
Unfortunately, we are not able to offer a re-location package with this job role.
Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.
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Service Coordinator (Gas) employer: Equans UK & Ireland
Equans UK & Ireland is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located at the John Radcliffe Hospital in Oxford, employees benefit from a stable work schedule, competitive remuneration, and unique perks such as a company share scheme and paid volunteering days, making it a rewarding place to build a career in healthcare facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator (Gas)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Equans UK & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Equans UK & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator (Gas)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Equans UK & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Equans UK & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Equans UK & Ireland!
How to prepare for a job interview at Equans UK & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
