At a Glance
- Tasks: Coordinate helpdesk operations and manage maintenance requests from start to finish.
- Company: Join EQUANS, a leader in facilities management with a supportive team culture.
- Benefits: Enjoy 24 days annual leave, gym discounts, and professional development opportunities.
- Other info: Be part of diverse employee networks and access mental wellbeing support.
- Why this job: Make a difference in a fast-paced environment while developing your skills.
- Qualifications: 3 GCSEs at Grade C or above and customer service experience required.
The predicted salary is between 30000 - 40000 € per year.
EQUANS is looking for a Service Coordinator - Helpdesk to join our team on our HMCTS contract based in Stoke-on-Trent (ST4) on a 12 month fixed-term contract. This is a full-time role working 40 hours per week, 8 hours per day between 08:00 & 16:30, Monday to Friday with a 30 minute unpaid break. On offer is a competitive salary and benefits package.
The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. You will respond to, plan and organise the full lifecycle of planned maintenance works through to job completion, utilising the CAFM system.
What will you deliver?
- Deliver excellent administration skills, including email and admin.
- Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.
- Planning and dispatching of maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.
- Prioritising tasks and managing workload effectively.
- Ensuring accuracy in data entry, documentation, and reporting.
- Keeping track of service requests, maintaining records, and following established processes.
What can we offer you?
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- Hold 3 GSCE's at Grade C or above or equivalent
- Customer service experience
- Knowledge of FM helpdesk operations
- Ability to manage workloads effectively
- Good written and verbal communication skills
- Self‑motivated, professional and enthusiastic
- Positive team member but with the ability to work on own initiative
- Willingness to learn and embrace change
- Able to work in a fast‑paced environment.
Eligibility
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
Service Co-ordinator - Helpdesk - 12 month FTC employer: Equans UK & Ireland
EQUANS is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including generous annual leave, gym membership discounts, and access to various employee networks. Our supportive work culture in Stoke-on-Trent fosters collaboration and inclusivity, ensuring that every team member has the opportunity to thrive in their role while contributing to meaningful projects within facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator - Helpdesk - 12 month FTC
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service coordination. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your past work or projects that highlight your administration and customer service abilities. This will help you stand out and demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Co-ordinator - Helpdesk - 12 month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your enthusiasm for facilities management and how you can contribute to our helpdesk operations.
Show Off Your Admin Skills:Since this role involves a lot of administration, make sure to showcase your organisational skills in your application. Mention any experience with data entry or using CAFM systems if you have it – we love a detail-oriented candidate!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re excited to see your application come through!
How to prepare for a job interview at Equans UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role and its responsibilities. Familiarise yourself with the CAFM system and how it relates to planned maintenance works. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since customer service experience is key for this role, prepare examples from your past work where you've successfully handled customer queries or issues. Highlight your ability to communicate effectively and maintain a positive attitude, even in challenging situations.
✨Demonstrate Your Organisational Skills
The job requires effective workload management and prioritisation. Be ready to discuss how you organise tasks and manage your time. You could even share a specific instance where you successfully juggled multiple responsibilities and met deadlines.
✨Embrace Change and Learning
EQUANS values self-motivated individuals who are willing to learn and adapt. Prepare to talk about times when you've embraced change or taken on new challenges. This will show that you're not only a team player but also someone who can thrive in a fast-paced environment.
