Senior Scheduler

Equans is looking for a Senior Scheduler to join our team in Tamworth on a permanent basis. This is a full-time role. On offer is a competitive salary and benefits package.

Responsibilities

• Team Coordination: Supervise and provide guidance to planners, ensuring they prioritise tasks effectively and adhere to policies.
• Workload Distribution: Oversee workload allocation across the planning team to ensure balance and efficiency.
• Long-Term Planning: Develop strategies for large-scale or long-term maintenance projects (e.g. cyclical maintenance, refurbishment programmes).
• Resource Optimisation: Ensure optimal use of operatives, contractors, and materials to meet both immediate and future demands.
• Complex Scheduling: Manage tasks involving multiple trades, high volume repairs, or regulatory deadlines.
• Monitor Team Performance: Track the performance of the planning team, ensuring KPIs such as first-time fix rates, SLA adherence, and tenant satisfaction are met.
• Reporting: Prepare and present performance reports to management highlighting trends, risks, and areas for improvement.
• Internal Coordination: Act as the liaison between the planning team, contract managers, and operatives to ensure seamless communication.
• Tenant Escalations: Handle escalated tenant complaints, ensuring timely resolution and improved communication.
• Resource and Cost Management: Monitor the efficiency of scheduling to minimise costs while maintaining service quality.
• Data Analysis: Provide data-driven insights to senior management to support decision-making and strategy development.
• Workforce Management: Oversee operative rotas and ensure sufficient staffing levels for routine, planned, and out of hours repairs.

What can we offer you?

• Competitive salary, company vehicle, and benefits package, which includes 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network), and our Disability Network.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

• Previous Senior Scheduler experience and proven skills in helpdesk call processes and processing.
• Experience and skills in planning, prioritisation, and allocation of works to operatives.
• Ability to follow processes and guidelines and train direct reports in required processes.
• Strong abilities to prioritise and work well under challenging targets.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.