At a Glance
- Tasks: Coordinate helpdesk operations and ensure excellent customer support on weekends.
- Company: Join Equans, a forward-thinking company with a focus on employee wellbeing.
- Benefits: Enjoy 24 days annual leave, life cover, and employee discounts.
- Other info: Access to learning opportunities and a supportive work environment.
- Why this job: Make a difference in customer service while balancing your studies or other commitments.
- Qualifications: Experience in helpdesk roles and ability to meet strict SLAs.
The predicted salary is between 20000 - 25000 € per year.
Equans is looking for a Senior Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a part-time role working 17 hours across Saturday.
Benefits include:
- 24 days annual leave (+ public holidays) - Pro rata
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Cycle to work scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks
- 24/7 Employee Assistance Program and access to mental wellbeing app
Who are you? Experience of working to strict SLAs.
Senior Helpdesk Coordinator - Weekends employer: Equans UK & Ireland
Equans is an exceptional employer that prioritises the well-being and development of its employees. With a supportive work culture in Bellshill, we offer flexible part-time hours, generous annual leave, and a variety of employee benefits including life cover, shopping discounts, and professional growth opportunities. Join us to be part of a team that values your contributions and fosters a positive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Helpdesk Coordinator - Weekends
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Equans on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to helpdesk coordination. We should also think of examples that showcase our experience with SLAs and how we’ve handled challenges in the past.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm for the role shine through. We want to demonstrate that we’re not just qualified but also a great fit for the team.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our genuine interest in the position. Plus, it’s a nice touch!
We think you need these skills to ace Senior Helpdesk Coordinator - Weekends
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Helpdesk Coordinator role. Highlight your experience with strict SLAs and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this part-time role. Share your passion for helpdesk coordination and how you can contribute to our success at Equans.
Showcase Your Experience:When filling out your application, be sure to showcase your previous experience in helpdesk roles. We love seeing specific examples of how you've met SLAs and supported teams in the past. It helps us picture you in the role!
Apply Through Our Website:Don't forget to apply through our website! It's the easiest way for us to receive your application and ensures you’re considered for the position. Plus, we love seeing candidates who take the initiative to connect with us directly.
How to prepare for a job interview at Equans UK & Ireland
✨Know Your SLAs
Make sure you understand what Service Level Agreements (SLAs) are and how they apply to the role. Be ready to discuss your experience with SLAs in previous positions, as this will show that you can handle the demands of the Senior Helpdesk Coordinator role.
✨Showcase Your Customer Service Skills
This role is all about helping others, so be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a client.
✨Familiarise Yourself with Equans
Do a bit of homework on Equans and their values. Understanding their mission and how they operate will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with questions about the role, team dynamics, and growth opportunities. This shows that you're engaged and thinking about your future with the company.
