At a Glance
- Tasks: Support residents through home works, ensuring satisfaction and managing their journey.
- Company: Join a dynamic team focused on community engagement and customer care.
- Benefits: Competitive salary, company vehicle, generous leave, and discounts on major brands.
- Other info: Access to learning opportunities and employee networks for personal growth.
- Why this job: Make a real difference in residents' lives while developing valuable skills.
- Qualifications: Experience in customer service and knowledge of construction or social housing.
The predicted salary is between 30000 - 40000 € per year.
What will you deliver? Provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction. Manage the customer/resident journey while following the client and company engagement procedures. Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department. Carry out choice events, consultation events and individual consultations with residents regarding future work. Carry out individual resident inductions, including an introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate. Agree access arrangements with the resident and book appointments to enable the work to their home. Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.
What can we offer you? Competitive salary. Company vehicle. 24 days annual leave (+ public holidays). Life cover equivalent to 1.5 times annual salary. Employee discount shopping schemes on major brands and retailers. Gym membership discounts. Cycle to work scheme. Holiday purchase scheme. 2 corporate social responsibility days per year. Broad range of learning opportunities, including professional qualifications, collective/individual training, and personalized support programmes. Attractive Employee Referral Rewards Scheme. Access to employee networks – WiE, RISE, LGBTQI+, Working Parents, YPN, and Disability Network. 24/7 Employee Assistance Program and access to a mental wellbeing app.
Who are we looking for? Previous experience within a customer‑service based role. Previous resident liaison experience within the construction or social housing sector. Basic understanding of construction and social housing. Familiarity with GDPR regulations. Computer literate in Microsoft Office. For this role you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check.
Customer Liaison Officer in Seaham employer: Equans UK & Ireland
Equans is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary, generous annual leave, and a range of benefits including gym membership discounts and a cycle to work scheme. Our inclusive work culture fosters strong relationships with residents and the community, while providing extensive learning opportunities and support networks for all employees. Join us in making a meaningful impact in the lives of residents while enjoying a rewarding career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Seaham
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and social housing sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Liaison Officer role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and resident liaison. We suggest role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous roles in customer service and any relevant projects. We want to see how you’ve made a difference in past positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Liaison Officer in Seaham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:As a Customer Liaison Officer, communication is key! Use your application to demonstrate your ability to build relationships and manage customer journeys. Share examples of how you've successfully engaged with residents or clients in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you're a great fit for the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service and resident liaison, especially within the construction or social housing sector. Familiarity with GDPR regulations is a must, so be ready to discuss how you’ve applied these in past roles.
✨Showcase Your People Skills
This role is all about building relationships, so think of examples where you've successfully managed customer journeys or resolved issues. Be prepared to share specific stories that highlight your communication skills and ability to connect with residents and stakeholders.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult resident or coordinating access arrangements. Practise your responses to these scenarios, focusing on how you would ensure high levels of customer satisfaction while following company procedures.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you’ll be involved in, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
