Jeopardy Supervisor in Rotherham

Equans is looking for a Jeopardy Supervisor to join our team at Venture House, Rotherham on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.

The candidate will be responsible for supporting the Rotherham and Barnsley contracts working to minimise the risk of financial deductions associated with SLA failures and or Unavailability. You will support and contribute to producing monthly pay-mech reports in readiness for submission within monthly reporting packs including co-ordinating responses to mitigations within the pay-mech reports. The candidate will also provide learning outputs from pay-mech deductions which shall be utilised for training purposes for the workflow, operational and site-based teams.

What will you deliver?

• Act as focal point for jeopardy management processes across all helpdesk work order requests, acting as the interface between the workflow, operational, commercial, site teams and service partners to ensure that the deduction risk to EQUANS is minimised.
• Support the mapping of bespoke Jeopardy Management processes including agreeing demarcation of responsibility between Workflow, Operational and site teams.
• Proactively review Maximo and Power BI dashboards to identify work orders that are at risk or breaching SLA.
• Proactively communicate risk, suggested remedies and co-ordinate responses between workflow, site based, sub-contractors and operational teams to minimise future deductions.
• Liaise with sub-contractors and in house operatives to confirm attendance details for all works raised and ensure appropriate reports are received and work orders closed with accurate date/times.
• Supporting workflow teams by updating Maximo Job Notes directly.
• Review breached helpdesk work orders, support workflow team in facilitating completion of work orders, potential mitigation or extension of time requests or other appropriate relief events to minimise risk.
• Identifying and prioritising higher value deductions / work orders where multipliers or ratchets are being applied to penalties to ensure that the correct levels of escalation and focus are applied to minimise deductions.
• Produce analytical data reports on helpdesk work order performance in month, including regular updates / forecast on potential future Pay-mech deductions.
• Produce routine reports/presentations/statistical data for the management team to assist with the effective management of the contract.
• Qualitative reviews, maintenance and management of CAFM system data inputting, ensuring accurate recording, population, and distribution of work orders is being carried out.
• Hold regular meetings/calls and training with relevant internal and external teams to feedback on learnings from the previous Pay-Mech deductions to ensure a consistent and expected level of service delivery is being achieved.
• Produce analysis on Sub-contractor performance and the impact of individual suppliers on deductions including supporting the recovery of pass-through deductions with the supply chain.
• Provide cover / support for workflow supervisor and workflow teams for absence and sick.
• Review and understanding of commercial contracts within the context of the pay-mech calculations, scope of works, contractual relief, mitigation and extension of time events.
• Lead on monthly Pay-mech reports including producing and co-ordinating Mitigation responses.
• Attendance at monthly Pay-mech meetings and liaison with SPV and Authority representatives in relation to Pay-Mech responses.
• Work in collaboration with colleagues from commercial, finance and procurement to produce information or reports as appropriate.
• Work within the operating environment to ensure EQUANS’s Code of Conduct is thoroughly understood, adhered to and promoted across the business to ensure safe, compliant and consistent working practices.
• Behave with integrity and always demonstrating professional image.
• Take personal responsibility & accountability for actions, constantly striving to improve and exceed expectations ensuring safety and quality are never compromised.
• Undertake any other duties as required to support the successful delivery of the role's objectives and contribute to the overall success of Equans.

What can we offer you?

• 24 days annual leave(+ public holidays).
• Life Cover equivalent to X times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Cycle to work scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are you?

• Significant experience in a similar or related role as Contract Administrator, Workflow Co-ordinator or Commercial Administrator.
• Previous experience working in FM role / environment.
• Strong analytical and planning skills combined with the ability to work innovatively.
• Strong interpersonal skills with the ability to liaise and communicate effectively at all levels, both internally and externally.
• Extensive Knowledge of CAFM systems, (MAXIMO), and Power BI Dashboards.

This role includes an Enhanced DBS with Barred Lists check therefore ability to pass is essential. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.