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For Companies At a Glance
- Tasks: Support planning and customer service by managing interactions and scheduling appointments.
- Company: Join EQUANS, a forward-thinking company with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy a competitive salary, 24 days leave, gym discounts, and a supportive work environment.
- Other info: Opportunities for professional development and a vibrant workplace culture.
- Why this job: Make a difference in customer service while developing your skills in a dynamic role.
- Qualifications: Strong organisational skills and a passion for delivering excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
Overview
EQUANS are recruiting for a Planner to be based in Oldham. This is a permanent full-time role working 37 hours per week. On offer is a competitive salary and benefits package.
The role of the Planner is to support the planning and customer service team by handling customer interactions via phone, email and portal activities. Duties include:
- Responding to phone calls and email requests
- Maintaining customer service records via the CAFM system
- Planning in operatives works and updating diaries
Key Accountabilities
- Carry out various tasks to a high standard as instructed, including but not limited to:
- Confirming and booking in appointments through Equans IT system currently Castleton Maintain
- Raising and updating support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints and closing out support tickets
- Ensuring Customer Service Level Agreements have been met
- Maintaining a database of customer information
- Escalating and liaising with appropriate teams when necessary
- Arranging follow on appointments for any jobs not completed on first visit
- Closing jobs in the system complete or cancelled as the day unfolds
- Communication with operatives / Engineers on site
- Written and verbal communication with MCC / Northwards
- Dealing with various inboxes
- Customer Satisfaction surveys
- Work in any workstream as required
- Any administration task to support the role
- Assist with the adherence to the Company quality standards including:
- Compliance with Equans procedures and processes
- Maintain and care for all Equans property
- To wear appropriate clothing / uniform
- To ensure areas of work areas left clean and tidy at the end of the day
- Liaison with all stakeholders
- Material co-ordination
- Ensure accurate / timely completion of any relevant documentation
- To oversee/assist in the training of new starters as required
- Any other reasonable management request
What can we offer you?
On offer is a competitive salary and benefits package, which includes:
- Pension Scheme
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Who are we looking for?
Skills And Abilities
- Excellent organisational skills
- Ability to deliver high quality Customer service
- Ability to communicate professionally at all levels
Planner employer: Equans UK & Ireland
Contact Detail:
Equans UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on articulating how your skills align with the Planner role and be ready to share examples of your past experiences.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for the Planner position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Planner role. Highlight your relevant experience in customer service and planning, and show us how you can meet the specific needs outlined in the job description.
Show Off Your Communication Skills: Since the role involves a lot of communication, be sure to demonstrate your written and verbal skills in your application. Use clear and professional language, and don’t forget to proofread for any typos!
Highlight Your Organisational Skills: We’re looking for someone with excellent organisational abilities. In your application, give examples of how you've successfully managed tasks or projects in the past, especially in a customer service context.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Planner position!
How to prepare for a job interview at Equans UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with the key accountabilities listed in the job description, such as handling customer interactions and maintaining service records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
As a Planner, excellent organisational skills are crucial. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise work and ensure deadlines are met, as this will highlight your suitability for the role.
✨Practice Your Communication Skills
Since the role involves a lot of communication with customers and operatives, practice articulating your thoughts clearly and professionally. You might want to role-play common scenarios, like resolving customer complaints or booking appointments, to showcase your ability to handle various situations effectively during the interview.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, the tools they use for planning, or how success is measured in the role. This not only shows your interest but also helps you determine if the company culture aligns with your values.