At a Glance
- Tasks: Manage contract performance and analyse data to drive improvements.
- Company: Join Equans, a forward-thinking company in South Yorkshire.
- Benefits: Enjoy competitive salary, 24 days leave, gym discounts, and more.
- Other info: Be part of diverse employee networks and access continuous learning opportunities.
- Why this job: Make a real impact by enhancing service delivery and client satisfaction.
- Qualifications: Experience in operational administration and facilities management preferred.
The predicted salary is between 30000 - 40000 € per year.
Equans is looking for a Performance Manager to join our team in South Yorkshire on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.
Reporting to the Operations Director, the Performance Manager will be responsible for day-to-day and strategic management of Contract Performance through the analysis of CAFM data. You will ensure that all services are measured and reported consistently to the required standard and that they meet the specific requirements of the FM Contract, Authority Requirements (PA), and our clients. Also, you will work with the operational teams to identify opportunities for improvement in delivery and service performance. This role is office based – working 9AM to 5PM Monday to Friday.
What will you deliver:
- Support the Account Managers by producing monthly deduction and service reports, daily/weekly updates, and other reports as required.
- Monitor performance of the contract daily to identify trends and minimise failures by providing advice, feedback, and updates to the team in the promotion of best practice in relation to payment mechanism deductions.
- Develop, agree, and review processes necessary to deliver the contract.
- Provide and deliver monthly performance reports.
- Identify issues and pro-actively offer solutions to improve performance, including implementation of action/improvement plans where required.
- Monitor and analyse operational KPIs, identifying trends and areas of improvement.
- Attend and present monthly reporting outcomes to the client.
- Develop, deliver and action a programme of customer satisfaction surveys.
- Undertake root-cause and trend analysis of performance data, ascertaining trends.
Benefits:
- 24 days annual leave increasing to 25 days after 2 years (+ public holidays).
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks including AccessAbility, Encompass, RISE, WOMEN TOGETHER, Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- A proven experience in operational administration.
- Facilities Management experience desirable.
- Experience of Maximo and other CAFM systems advantageous.
- Understanding of WIP.
Performance Manager employer: Equans UK & Ireland
Equans is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including generous annual leave, gym discounts, and a supportive work culture. Located in South Yorkshire, our office-based environment fosters collaboration and innovation, while our commitment to diversity and inclusion ensures that every voice is heard and valued. Join us to make a meaningful impact in facilities management and enjoy numerous opportunities for personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills as a Performance Manager. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to performance management and data analysis. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team at Equans and ready to take on the role of Performance Manager.
We think you need these skills to ace Performance Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Performance Manager role. Highlight your experience in operational administration and any relevant Facilities Management experience. We want to see how your skills match what we're looking for!
Showcase Your Achievements:When writing your application, don’t just list your duties; showcase your achievements! Use specific examples of how you've improved performance or solved problems in previous roles. This will help us see the impact you can make.
Be Clear and Concise:Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. Make it easy for us to see why you're a great fit for the team!
Apply Through Our Website:We encourage you to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially Maximo. Be ready to discuss how you've used these tools in the past to manage performance and analyse data. This will show that you understand the technical side of the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've identified trends and implemented improvements in previous roles. Think about specific KPIs you've monitored and how your actions led to better performance. This will demonstrate your ability to drive results.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations related to contract performance or client interactions. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to provide actionable solutions.
✨Highlight Your Teamwork Experience
Since the role involves working closely with operational teams, be prepared to discuss your experience collaborating with others. Share examples of how you've supported colleagues in achieving common goals, particularly in a facilities management context.
