At a Glance
- Tasks: Deliver top-notch customer service and support the hospital's helpdesk needs.
- Company: Join Equans, a dynamic team at John Radcliffe hospital in Oxford.
- Benefits: Enjoy generous holidays, share schemes, and paid volunteering days.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 23000 - 25000 £ per year.
Equans currently has an exciting opportunity for a Helpdesk Administrator to join our Facilities team at the John Radcliffe hospital in Oxford. This is a permanent position, working 37.5 hours per week on a 3‑week rolling rota, 5 days from 7am.
What will you deliver?
- Provide a customer‑focused Helpdesk service, supporting the needs of the Hospital, dealing accurately with all client/customer requests and managing complaints in a sensitive and efficient manner.
- Receive calls in hours and out of hours with a professional manner.
- Support the planned maintenance programme by printing off job dockets and returning them to the system when complete.
- Provide a professional approach towards customers and their needs.
- Provide administrative support to the department.
Who are we looking for?
- Experience providing excellent customer service, ideally on a helpdesk.
- Excellent communication skills, both oral and written.
- Ability to work as part of a team and autonomously.
- Good IT skills, able to use Microsoft Office and management systems.
- Well organised and able to prioritise workload.
- Ability to multi‑task in a busy work environment.
- Previous experience in a customer service/call centre role is desirable.
- Previous experience of using a CAFM system (Maximo or similar) is desirable.
What can we offer you?
- Generous holiday allowance.
- Company share scheme.
- Two paid volunteering days a year.
- Cycle to work scheme.
- Season ticket loan.
- Employee assistance programme.
For this role, you must have evidence of the right to work in the UK. This role does not offer a relocation package. Disclosure checks may be required.
Helpdesk Administrator in Oxford employer: Equans UK & Ireland
Equans is an exceptional employer, offering a supportive work environment at the John Radcliffe hospital in Oxford, where you can make a meaningful impact on patient care through your role as a Helpdesk Administrator. With generous holiday allowances, a company share scheme, and opportunities for personal growth, Equans fosters a culture of teamwork and community engagement, including two paid volunteering days each year. Join us to be part of a dedicated team that values your contributions and prioritises your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Equans UK & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Equans UK & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Equans UK & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Equans UK & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Equans UK & Ireland!
How to prepare for a job interview at Equans UK & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
