At a Glance
- Tasks: Provide top-notch helpdesk support and manage customer requests efficiently.
- Company: Join Equans, a diverse and inclusive employer at John Radcliffe Hospital.
- Benefits: Enjoy generous holidays, a share scheme, and paid volunteering days.
- Other info: Perfect for students seeking part-time work with career growth potential.
- Why this job: Make a real difference in customer service while working flexible hours.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Equans is recruiting a part‑time Helpdesk Administrator for the estates team at John Radcliffe Hospital, Oxford. This is a permanent role of 25 hours per week, from 17:00 to 22:00 Monday to Friday.
Responsibilities
- Provide a customer‑focused helpdesk service, accurately handling all client/customer requests and managing complaints sensitively and efficiently.
- Answer calls during and outside of hours in a professional manner.
- Support the planned maintenance programme by printing job dockets and returning them to the system upon completion.
- Provide professional support to customers and their needs.
- Assist with administration tasks within the department.
Qualifications
- Experience providing excellent customer service, ideally on a helpdesk.
- Excellent communication skills, both oral and written.
- Ability to work autonomously and as part of a team.
- Good IT skills, including proficiency with Microsoft Office and management systems.
- Well organised with the ability to prioritise workload.
- Capability to multi‑task in a busy work environment.
- Previous experience in a customer‑service/call‑centre role is desirable.
- Experience using a CAFM system (e.g., Maximo) is desirable.
Work Hours & Location
25 hours per week, from 17:00 to 22:00, Monday to Friday. Location: John Radcliffe Hospital, Oxford.
Benefits
- Generous holiday allowance.
- Company share scheme.
- Two paid volunteering days per year.
- Cycle‑to‑work scheme.
- Season ticket loan.
- Employee assistance programme.
Additional Information
Equans is an equal‑opportunity employer committed to diversity and inclusion. You must have the right to work in the UK. This position does not include relocation assistance. Applicants may be required to undergo a disclosure check.
Helpdesk Administrator - 1700 - 2200 in Oxford employer: Equans UK & Ireland
Equans is an excellent employer, offering a supportive work culture at the John Radcliffe Hospital in Oxford, where you can make a meaningful impact in the community. With generous benefits such as a company share scheme, paid volunteering days, and a cycle-to-work scheme, we prioritise employee well-being and growth. Join us for a rewarding part-time role that allows you to balance work and personal commitments while contributing to a vital service.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator - 1700 - 2200 in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at John Radcliffe Hospital. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for that interview! Research common helpdesk scenarios and think about how you’d handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've handled difficult situations or provided excellent support. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Helpdesk Administrator - 1700 - 2200 in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and helpdesk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves a lot of interaction with clients, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you’ve handled a customer query effectively.
Highlight Your IT Proficiency:We’re keen on candidates who are comfortable with IT systems, especially Microsoft Office and CAFM systems like Maximo. If you’ve got experience with these, make sure to mention it! It’ll give us confidence that you can hit the ground running.
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Customer Service Basics
Since this role is all about providing excellent customer service, brush up on your customer service principles. Think about examples from your past experiences where you handled requests or complaints effectively. Be ready to share these during the interview!
✨Familiarise Yourself with IT Skills
Make sure you're comfortable discussing your IT skills, especially with Microsoft Office and any management systems you've used. If you have experience with CAFM systems like Maximo, highlight that! It shows you're prepared for the technical aspects of the job.
✨Demonstrate Your Organisational Skills
This position requires good organisational skills and the ability to prioritise tasks. Prepare to discuss how you manage your workload, especially in busy environments. Maybe think of a time when you successfully juggled multiple tasks and what strategies you used.
✨Show Your Team Spirit
Even though you'll be working autonomously, teamwork is still important. Be ready to talk about how you collaborate with others and support your team. Share examples of how you've contributed to a positive team environment in previous roles.
