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For Companies At a Glance
- Tasks: Manage customer complaints and ensure high-level service delivery.
- Company: Join EQUANS, a global leader in energy services with a diverse workforce.
- Benefits: Enjoy competitive salary, car allowance, gym discounts, and 24 days annual leave.
- Other info: Be part of a supportive culture that values diversity and inclusion.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Overview
EQUANS are recruiting for a Customer Service Officer to be based in Oldham. This is a full-time fixed term contract for 12 months working 37 hours per week. On offer is a competitive salary and benefits package.
Key Accountabilities:
- Manage complaints ensuring efficient, courteous, and professional approach is always maintained
- Support the branch in delivering a high-level service
- Ensure correct internal and external distribution of correspondence
- Ensure timescales and KPI’s are met when dealing with complaints and enquiries
- Build confidence with the client
- Produce weekly & monthly reports for Clients / branch
- Produce monthly reports for Directors
- Meet with Management team to go through formal complaints and ensure they are closed off properly
- Have good Client relationships
- Liaise with Out of Hours team ensuring all information is current and up to date
- Process tenant claims for damage
What can we offer you?
- Competitive salary, car allowance, bonus and benefits package, which includes:
- Pension Scheme
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Who are we looking for?
Key Skills & Experience:
- Supervisory experience preferable
- Customer Service experience preferably in a social housing
- High level of interpersonal skills
- Computer literate
- Excellent verbal and written communication skills
- Experience of planning, organising and prioritising workload
Key Attributes:
- Creative thinker
- Team Player
- Confident and able to communicate and influence at all levels
- Works well under pressure
- Ability to multitask
- Self motivated
- Enthusiastic
- Understand the power of relationships and collaborative working
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
Customer Service Officer in Oldham employer: Equans UK & Ireland
Contact Detail:
Equans UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Oldham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EQUANS. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle complaints or tricky situations. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Show off your interpersonal skills! During the interview, highlight your ability to build relationships and communicate effectively. Share examples from your past experiences where you’ve successfully managed client interactions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Officer in Oldham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Customer Service Officer role. We want to see how you can manage complaints and deliver high-level service, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since excellent verbal and written communication skills are key for this position, ensure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we’re all about professionalism here!
Highlight Your Team Spirit: Being a team player is crucial for us at EQUANS. In your application, share experiences where you’ve collaborated effectively with others or contributed to a team goal. This will show us you understand the power of relationships and collaborative working.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and allows you to track your progress. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Stuff
Before the interview, make sure you understand EQUANS' values and how they align with your own. Familiarise yourself with their services, especially in customer service within social housing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills, particularly in managing complaints and building client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your capabilities.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and the company's goals.
✨Be Yourself
EQUANS values diversity and inclusion, so don’t be afraid to let your personality shine through. Be honest about your experiences and how you handle pressure or multitasking. Authenticity can set you apart from other candidates and help build rapport with the interviewers.