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- Tasks: Be the go-to person for residents, managing queries and ensuring smooth communication with project teams.
- Company: Leading facilities management provider in Norwich with a focus on community engagement.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while working on exciting regeneration projects.
- Qualifications: Strong communication skills and customer service experience; driving license is a plus.
- Other info: Join a dynamic team dedicated to enhancing community living.
The predicted salary is between 30000 - 42000 £ per year.
A leading facilities management provider in Norwich is seeking a Resident Liaison Officer to act as the main contact for residents, ensuring effective communication with project teams. The role involves managing resident queries and complaints, coordinating appointments, and facilitating property access.
Ideal candidates will have:
- Strong interpersonal and communication skills
- Experience in customer service
- The ability to work collaboratively with teams and contractors
A valid driver’s license is advantageous.
On-Site Resident Liaison & Regeneration Coordinator in Norwich employer: Equans UK & Ireland
Contact Detail:
Equans UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Resident Liaison & Regeneration Coordinator in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. We all know that sometimes it’s not just what you know, but who you know. Attend local events or join online forums to meet people who can help you land that Resident Liaison Officer role.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, we suggest you role-play common scenarios with a friend. This will help you feel more confident when discussing how you’d handle resident queries and complaints during interviews.
✨Tip Number 3
Show off your customer service experience! When you get the chance to chat with potential employers, highlight specific examples of how you’ve successfully managed customer interactions. We want to see how you can bring that experience to the table as a Resident Liaison Officer.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and connect with employers. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace On-Site Resident Liaison & Regeneration Coordinator in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and communication. We want to see how you've effectively managed queries and complaints in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Resident Liaison Officer role. Share your passion for effective communication and teamwork, and let us know how you can contribute to our projects.
Showcase Your Interpersonal Skills: In your application, emphasise your strong interpersonal skills. We’re looking for someone who can connect with residents and project teams alike, so share any relevant experiences that demonstrate your ability to build relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as managing resident queries and facilitating communication between residents and project teams. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role heavily relies on strong interpersonal skills, prepare examples from your past experiences where you've successfully handled customer service situations or resolved complaints. Be ready to discuss how you can effectively communicate with both residents and contractors, showcasing your ability to bridge gaps between different parties.
✨Demonstrate Teamwork Abilities
Collaboration is key in this position, so think of instances where you've worked well within a team. Highlight your experience in coordinating with others and how you’ve contributed to achieving common goals. This will show that you can work harmoniously with project teams and contractors.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, the projects you'll be involved in, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
