Revenues and Benefits Advisor in Newcastle upon Tyne

Working in partnership with North Tyneside Council, EQUANS is looking for a Revenues and Benefits Adviser to join our team based at the NTC offices in NE27 on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £26,227.50 per annum, dependent upon skills and experience as well as benefits package.

The position is responsible for undertaking all aspects of administrative processing to deliver the full range of Revenue and Benefit Services. Ensure all work is dealt with in an accurate and timely manner and in accordance with all relevant statutory regulations, policies and procedures. Deliver excellent outcomes for customers and ensure adherence to agreed key metrics and KPIs that contribute to the delivery of an efficient and effective Revenues and Benefits Service.

What will you deliver?

• Provide high quality, timely and professional services through all customer contact channels
• Verify, process and administer all aspects of Local Taxation including calculation of liability, award of council tax support, reductions and reliefs
• Verify, assess and award Housing Benefit, and Discretionary Hardship Payments
• Provide Billing, Collection and Enforcement in respect of all debts administered by the Revenues and Benefit Services
• Contribute to the overall performance of the Revenues and Benefits Service by adherence to key metrics and KPI’s to deliver excellent customer service
• Ensure behaviours are aligned with Equans core values and competencies
• Undertake a range of routines to maintain and update all Council Tax and National Non Domestic Rates (NNDR) accounts, adhering to key metrics and measures
• Undertake a range of routines to maintain and update all Council Tax Support and Housing Benefit Cases, adhering to key metrics and measures
• Undertake a range of routines to maintain and update all Sundry Debt accounts, adhering to key metrics and measures
• Undertake interviews, inspections, court attendance, home visits and attend events as required
• Undertake an effective recovery and enforcement service for all debts
• Responsible for own personal development and assist in the skills training of other staff
• Contribute to ongoing service development to improve quality and reduce the cost of delivery.

What can we offer you?

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1× annual salary
• Employee discount shopping schemes on major brands and retailers
• Cycle to work scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Programme and access to mental wellbeing app.

Who are we looking for?

• 4 GCSE at Grade C or above including English and Maths (or equivalent)
• Experience of working with, understanding and meeting the needs of customers in a customer service environment (1 year minimum)
• Experience in a Revenues and Benefits Service (or equivalent e.g. DWP, Housing) is desirable
• Motivated and enjoys helping people
• Demonstrates enthusiasm for imparting and sharing knowledge with others and helping to develop people.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re‑location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.