Mobile Technical Operative (Multiskilled) in Newcastle upon Tyne

EQUANS are looking for a Mobile Technical Operative (Multiskilled) covering the Newcastle Combined Courts for our HMCTS contract. This role would be a permanent full-time role working 40 hours per week, offering a competitive salary and benefits package.

The primary purpose of the role is to carry out both planned and reactive maintenance on a wide variety of Mechanical and Electrical Buildings Services Engineering plant, ensuring all activities are completed in a safe and timely manner and in accordance with the contracted output specifications and EQUANS processes and procedures. This includes Legionella control and monitoring activities. Basic plumbing skills would also be part of the role.

• Ensure that routine PPM is carried out to all mechanical and electrical plant in accordance with Site task schedules and CAFM.
• Ensure that reactive tasks throughout the sites are completed and be proactive in highlighting areas where improvements can be made.
• Ensure that plant faults and defects are always swiftly remedied to maintain plant in serviceable order.
• Ensure that suitable spares are available to carry out both maintenance and reactive works.
• Provide parts lists and estimated timescales to carry out remedial works.
• Ensure that all relevant paperwork/CAFM is completed regarding PPM, reactive and breakdown works and that it is passed without delay to the contract administrator.
• Ensure that Method Statements and Risk Assessments are always prepared and used for all tasks undertaken to ensure safe working practices.
• Develop a good working relationship with all members of EQUANS staff, subcontractors and the client representatives.
• Ensure the provision of a Safe and Healthy working environment, including the wearing of uniform and PPE at all times.
• Ensure the professional image of EQUANS is presented to clients at all times.
• Ensure up to date plant logs are kept at all times.
• Ensure that all plant rooms under the responsibility of EQUANS are kept in a clean and tidy condition.
• Arrange and provide holiday and sickness cover at short notice and be flexible in their working patterns.
• Undertake lone working when and where required, subject to passing satisfactory training.
• Ensure assigned tasks are actioned and completed as appropriate.
• Ensure an awareness and compliance to the contractual KPI's/SLA's.
• Ensure CAFM system, e.g. Maximo, is kept up to date and that PPM and reactive tickets are closed out with accurate data captured.
• Operate a Permit to Work System in accordance with EQUANS Technical and SHEQ processes and client requirements (or approved client system).
• Carry out any other task as directed by the account management team.

Client / Customer:

• Respond in a timely manner to verbal and written requests.
• Coordinate quotations with the contract manager.
• Production of information for quotations.
• Support the Helpdesk as required when reporting or updating planned and reactive maintenance.
• Be available for out of hours call‑out support for the contract.

Compliance:

• Gain Technical Appointments as required e.g. LVCP/LVAP/Mechanical /Pressure CP.
• Produce Condition / Dilapidation Reports as required.
• Ensure supervisor is informed immediately if dangerous circumstances occur.

SHEQ:

• Comply with requests for information from SHEQ manager.
• Ensure you work to company health and safety policy.
• Ensure PPE is safe to use.
• Report accident and near misses in a timely manner.
• Ensure your test equipment is within calibration.
• Follow Method Statements & Risk Assessments for all works.

Impact:

• Carry out Mechanical Engineering tasks.
• Assist with the adherence to the Company quality standards including compliance with specification to current standards and materials/workmanship schedules.
• Maintain and care for all company tools.
• Wear appropriate clothing/uniform.
• Ensure areas of work are left clean and tidy at the end of the day.
• Be responsible for and take due care of the company van in accordance with the company vehicle policy.
• Ensure accurate/timely completion of any relevant site-based documentation.
• Carry out works as directed by the Account team to agreed quality standards.
• Ensure that the site is kept clean and tidy at all times.
• Undertake all work to a high standard.
• Work with others and provide a courteous and considerate service to members of the public.
• Manage adherence to Planned and Reactive tasks.
• Manage subcontractors in accordance with H&S legislation.

Complexity:

• Complete fault finding, minor repairs and installation alongside general maintenance services.
• Ensure that specialist subcontractor service visits are completed efficiently, and quality of work has been inspected and recommendations are communicated to the management team.
• Support other engineers and operatives in the region as and when required and liaise with other members of direct and indirect staff to carry out duties effectively and with minimal disruption.
• While the role will be Mechanical biased, as the contracts Mechanical lead, there will be a need to join in with the wider team and undertake all spectrum of FM maintenance activities when required.
• Assist in the preparation of company reports, work sheets and support service level agreements and procedures as required.
• Carry out duties within company safety policy and advise line manager of all situations which could affect the safety of people or property.
• Have excellent communication skills at all levels, be happy to work unsupervised when needed and competent in the completion of statutory paperwork and documentation.
• Helpdesk support is provided together via smart phone technology, with all specialist tool and equipment.
• Comply with all the roles and responsibilities as set out within the SHEQ procedures.
• Ensure any risks, near misses, and incidents are reported to the management/SHEQ team immediately.
• Risk assess each job upon arrival on a site-specific basis for your own and others safety.
• Use appropriate safety equipment and clothing/uniform when completing all works for the safety of yourself and others.
• Ensure all public protection measures are being taken and adhered to by yourself, residents and other members of the public.
• Be responsible for your safety and others around you.

Qualifications or Required Experience:

• Circa 5 years relevant experience working as a Mechanical Engineer within a FM environment.
• City and Guilds -Mechanical Engineering Services NVQ Level 2 or higher.
• Excellent communication skills and the ability to deal with all levels of staff.
• Proactive in achieving the highest standard of operation.
• Good IT and report writing skills.
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
• A high level of initiative, with drive to continuously improve the operation.
• Advanced communication skills with a full understanding of customer needs & expectations.
• Ability to comprehend and act upon both verbal and written instructions.
• Enthusiasm and demonstration of pro‑activity, diligence and alertness, with the willingness to participate in appropriate internal training programmes.
• Integrity, honesty and punctuality is a must.
• Current and Valid Full & Clean UK driving license.

What can we offer you?

• 24 days annual leave.
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
• 24/7 Employee Assistance Program and access to mental wellbeing app.