At a Glance
- Tasks: Lead performance management and drive business improvements at Manchester Joint Hospital.
- Company: Join Equans, a forward-thinking company committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, car allowance, 25 days leave, and wellness support.
- Other info: Be part of a supportive team with access to employee networks and professional development.
- Why this job: Make a real impact by enhancing service delivery and sustainability initiatives.
- Qualifications: Experience in facilities management and transformational programme management is essential.
The predicted salary is between 40000 - 50000 £ per year.
Equans is looking for a Performance & Support Services Manager to join the team at Manchester Joint Hospital on a permanent basis.
This is a full-time role working 40 hours per week.
On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.
The candidate will be responsible for performance management and reporting for all aspects of the MJH Lifecycle Account, including PMO, Health & Safety, Sustainability, Technical Compliance, Finance, HR and Procurement, to produce measurable, continuous improvement to the performance of the account.
A key responsibility will also be to develop and implement transformation programmes to deliver business improvements.
The ideal candidate will have previous experience within the FM industry in a similar role.
Previous experience working with PFI and projects would be desirable.
Great attention to detail, data savvy, confident with reporting.
What will you deliver?
- Form part of the on-site senior management team, delivering to agreed service levels within agreed budgets
- Provide leadership and guidance to the team to increase performance through consistency and innovation
- Responsible for day-to-day monitoring of performance and operational reporting to understand and analyse contract performance.
- Coordinating with the site-based PMO and technical resources
- Support the Account Direct/Site Leadership team by producing service reports, daily/weekly updates, and other reports as required
- Be the Site Leadership team lead for sustainability, engaging with central sustainability support functions and delivering tangible and measurable sustainability benefits
- Monitor performance of the account daily to identify trends and minimise failures by providing advice, feedback, and updates to the team in the promotion of best practice
- Develop, agree, and review processes necessary to deliver the account more effectively
- Provide and deliver monthly performance reports
- Identify issues and pro-actively offer solutions to improve performance, including implementation of action/improvement plans where required
- Undertake root-cause and trend analysis of performance data, ascertaining trends & documenting improvement actions developed with service managers to address challenges, variances, or risk
- Develop working relationships & improve communication with the team and all other members of staff
- Initiate & manage roll out of company-wide initiatives to site-based staff; encourage & maximise team participation
- Interact with Senior Managers and Directors within Equans and Client and attend meetings as required
- Be point of contact and provide advice on day-to-day account performance queries
- Take ownership of client complaints and queries and follow through to resolution
What can we offer you?
On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes:
- 25 days annual leave (+ public holidays)
- Life Cover equivalent to 2 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Cycle to work scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including Access Ability (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
- Demonstrable practical knowledge of facilities management operations and transformational programme management
- Previous experience in a similar role
- Demonstrable experience of budget & expenditure management
- Desirable experience within Power BI, Maximo, CAFM
- Desirable experience with PFI
- Desirable experience working with projects
This role includes a DBS Standard check therefore ability to pass is essential.
As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.
We’re committed to delivering a culture where everyone’s voice is heard and supported.
We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders.
Diversity and inclusion is at the core of what we do; should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.
You’ll also have access to our growing employee networks including Access Ability, Encompass, RISE, WOMEN TOGETHER, Working Parents and Young Professionals.
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Performance & Support Services Manager in Manchester employer: Equans UK & Ireland
Equans UK & Ireland is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located at the John Radcliffe Hospital in Oxford, employees benefit from a stable work schedule, competitive remuneration, and unique perks such as a company share scheme and paid volunteering days, making it a rewarding place to build a career in healthcare facilities management.
