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- Tasks: Support residents through home works, ensuring satisfaction and effective communication.
- Company: Join Equans, a leader in customer service within the construction sector.
- Benefits: Enjoy 24 days leave, life cover, discounts, and gym memberships.
- Other info: Access to diverse employee networks and continuous learning opportunities.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in customer service and knowledge of construction or social housing.
The predicted salary is between 30000 - 40000 £ per year.
Equans is looking for a Customer Liaison Officer to join our team in Long Bennington, Lincolnshire on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package.
What will you deliver?
- Provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
- Manage the customer/resident journey whilst following the client and company engagement procedures.
- Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home.
- Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.
What can we offer you?
- 24 days annual leave (+ public holidays).
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- Previous experience within a customer service based role.
- Previous resident liaison experience within the construction / social housing sector.
- Basic understanding of construction and social housing.
- Familiarisation of GDPR regulations.
- Computer literate in MS office.
- Evidence of the right to work in the UK.
- Be able to provide a Disclosure check if required.
- Relocation package not available for this role.
Customer Liaison Officer in Long Bennington employer: Equans UK & Ireland
Contact Detail:
Equans UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Long Bennington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Equans. Understand their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Customer Liaison Officer role, especially your customer service skills and any relevant construction knowledge.
✨Tip Number 3
Show off your people skills! As a Customer Liaison Officer, building relationships is key. Be ready to share examples of how you've successfully managed customer interactions in the past, especially in challenging situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Liaison Officer in Long Bennington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Liaison Officer role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with what we’re looking for. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Communication Skills: As a Customer Liaison Officer, communication is key. In your application, demonstrate your ability to build relationships and manage customer journeys. Use examples from your past experiences to show us how you’ve done this successfully.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service and the construction/social housing sector. Understand the role of a Customer Liaison Officer and be ready to discuss how your previous experience aligns with the responsibilities outlined in the job description.
✨Showcase Your People Skills
This role is all about building relationships, so be prepared to share examples of how you've successfully managed customer interactions in the past. Think of specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to connect with residents and stakeholders.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to resident consultations or managing access arrangements. Practice your responses to these scenarios, focusing on how you would ensure high levels of customer satisfaction while following company procedures.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the company culture, team dynamics, or specific challenges the Customer Liaison Officer might face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.