At a Glance
- Tasks: Support communication between residents and our site team on exciting housing projects.
- Company: Join Equans, a leader in community-focused services and regeneration.
- Benefits: Earn a competitive salary, enjoy 24 days leave, and access great employee perks.
- Other info: Gain hands-on experience and clear career progression opportunities.
- Why this job: Make a real difference in your community while kickstarting your career in customer relations.
- Qualifications: Enthusiastic learners with good communication skills and a full UK driving license preferred.
The predicted salary is between 21000 - 25000 £ per year.
Equans is looking for an Apprentice Resident Liaison Officer to join our team in Haringey on a full-time, fixed term basis with a salary range between £21,000-£25,000. This is a fantastic opportunity to start a rewarding career in customer relations, supporting social housing and regeneration projects that have a real, positive impact on the local community. As an Apprentice Resident Liaison Officer, you’ll support communication between residents, clients, and our site team — ensuring that everyone is well-informed, supported, and satisfied throughout the delivery of improvement works and building projects. You’ll be a key part of maintaining Equans’ reputation for quality and customer care. A full UK driving license is preferred for this role.
Key Responsibilities
- Assist the Resident Liaison Officer and site team in maintaining strong communication with residents, keeping them informed about project timelines, works schedules, and updates.
- Support residents during refurbishment or maintenance projects, providing timely responses to any questions or concerns.
- Attend resident meetings, site visits, and community engagement events to represent Equans positively.
- Help record resident feedback and update tracking systems in line with company procedures.
- Coordinate access arrangements, appointments, and special support requirements for residents.
- Ensure resident homes are treated with care and respect throughout all works.
Who You Are
- Enthusiastic and eager to learn, with a genuine interest in helping people and improving local communities.
- A confident communicator with good interpersonal skills.
- Reliable, organised, and proactive in solving problems.
- Keen to develop a career in customer service, housing, or project coordination.
- Full UK driving license is preferred.
What We Offer
- A recognised apprenticeship qualification.
- On-the-job training with experienced mentors.
- 24 days annual leave + bank holidays.
- Pension scheme and life assurance.
- Employee benefits platform with discounts and wellbeing resources.
- Clear career development and progression opportunities within Equans.
Who We Are
At Equans, we deliver essential services across energy, regeneration, and facilities management, helping communities transition to a sustainable future. We’re committed to developing early careers through structured apprenticeship pathways that provide hands‑on experience and long‑term growth opportunities.
Apply today to begin your journey with Equans in Slough — where you’ll gain valuable experience, support your community, and build a meaningful career in customer service and regeneration.
Apprentice Resident Liaison Officer in London employer: Equans UK & Ireland
Equans is an exceptional employer that prioritises the growth and development of its employees, offering a structured apprenticeship programme that combines on-the-job training with mentorship. Located in Haringey, this role not only provides a competitive salary and generous benefits, including 24 days of annual leave and a pension scheme, but also allows you to make a tangible difference in the community through impactful social housing projects. Join us to embark on a rewarding career path in customer relations, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Resident Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Equans. Building relationships can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and community engagement. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 3
Show your enthusiasm! When you get the chance to meet potential employers, let your passion for helping communities shine through. Share any relevant experiences that highlight your commitment to customer care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Equans team and starting your career as an Apprentice Resident Liaison Officer.
We think you need these skills to ace Apprentice Resident Liaison Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Apprentice Resident Liaison Officer. We want to see your enthusiasm for customer relations and community support shine through!
Show Off Your Communication Skills:As a key part of this role, effective communication is crucial. Use your written application to demonstrate your ability to convey information clearly and confidently. We love seeing applicants who can engage positively with others!
Highlight Your Problem-Solving Abilities:We’re looking for someone reliable and proactive. In your application, share examples of how you've tackled challenges in the past. This will show us that you’re ready to support residents during projects and handle any concerns that arise.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Equans. We can’t wait to hear from you!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Role
Before the interview, make sure you understand what an Apprentice Resident Liaison Officer does. Familiarise yourself with the key responsibilities mentioned in the job description, like supporting communication between residents and the site team. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Communication Skills
As this role heavily relies on communication, think of examples from your past experiences where you've effectively communicated with others. Whether it's resolving a conflict or simply keeping someone informed, be ready to share these stories during the interview to highlight your interpersonal skills.
✨Demonstrate Your Community Spirit
Equans values community engagement, so come prepared to discuss why you're passionate about helping local communities. Share any relevant experiences or initiatives you've been involved in that show your commitment to making a positive impact, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and support you'll receive as an apprentice or how the company measures success in resident satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
