Office Manager in Liverpool

Equans is looking for an Office Manager to join our team in Speke - Liverpool on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

The Office Manager is responsible for the leadership and management of all contract administration, workflow management and helpdesk operations across the account. Acting as a central operational support function, the role ensures the efficient delivery of reactive and planned maintenance workflows, financial administration, customer service excellence and contractual compliance.

The role requires a highly organised, commercially aware and customer-focused individual who can effectively lead teams, manage multiple priorities and drive continuous improvement across operational and administrative functions. The position is responsible for ensuring service delivery performance against contractual KPIs and SLAs, maintaining robust workflow processes, supporting operational teams, managing financial controls and developing a high-performing administration and helpdesk function.

What will you deliver?

• Lead, motivate and manage the Helpdesk, Workflow and Administration Teams.
• Carry out line management responsibilities including performance management, coaching, training, recruitment, induction and development.
• Conduct regular one-to-one meetings, performance reviews and development planning.
• Manage employee attendance, annual leave, sickness and resource planning.
• Promote employee engagement and maintain a positive team culture.
• Act as the primary escalation point for Workflow Coordinators and Helpdesk staff.
• Ensure mandatory and role-specific training requirements are maintained.
• Raise and receipt purchase orders for planned and reactive works.
• Review subcontractor quotations and expenditure to ensure value for money and contractual compliance.
• Manage monthly GRIR (Goods Received Invoice Received) reporting and reconciliation.
• Monitor Work in Progress (WIP) and support billing processes.
• Support customer meetings and operational reviews.
• Ensure customer expectations are managed effectively and contractual obligations are met.
• Monitor KPI and SLA performance, identifying trends and improvement opportunities.
• Utilise Power BI, Maximo and business reporting tools to provide performance insight.

What can we offer you?

On offer is a competitive salary and benefits package. which includes

• 24 days increasing to 25 days after 2 years annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Cycle to work scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Experience managing Helpdesk, Workflow or Administration Teams.
• Strong people management and leadership skills.
• Experience working within Facilities Management, Property Services or Maintenance environments.
• Experience managing SLA and KPI driven service delivery.
• Excellent organisational, communication and customer service skills.
• Strong analytical and reporting capability.
• Experience using CAFM systems such as Maximo or similar.
• Strong Microsoft Office skills including Excel and reporting tools.
• Ability to work under pressure and manage multiple priorities.
• Experience of financial administration, purchase orders and invoice processing.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 5 0 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview. To find out more about this scheme.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.

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