At a Glance
- Tasks: Coordinate helpdesk operations and manage maintenance requests using our CAFM system.
- Company: Join EQUANS, a global leader in energy services with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, 24 days leave, gym discounts, and employee support programmes.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: 3 GCSEs at Grade 4/C or above and customer service experience required.
The predicted salary is between 31500 - 38500 £ per year.
EQUANS is looking for a Helpdesk Co‑ordinator to join our team on our HMCTS contract based in Stoke-on-Trent (ST4) on a 6 month fixed-term contract.
This is a full-time role working 40 hours per week, 8 hours per day either 08:00 to 16:30 or 09:30 to 18:00, Monday to Friday with a 30 minute unpaid break.
On offer is a competitive salary and benefits package.
The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts.
You will respond to, plan and organise the full lifecycle of planned maintenance works through to job completion, utilising the CAFM system.
What will you deliver?
- Administration skills, including email and admin.
- Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.
- Planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.
- Prioritising tasks and managing workload effectively.
- Ensuring accuracy in data entry, documentation, and reporting.
- Keeping track of service requests, maintaining records, and following established processes.
What can we offer you?
- On offer is a competitive salary and benefits package, which includes;
- 24 days annual leave(+ public holidays)
- Life Cover equivalent to 1 timesannual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including Wi E (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- Hold 3 GSCE's at Grade 4/C or above or equivalent
- Customer service experience
- Knowledge of FM helpdesk operations
- Ability to manage workloads effectively
- Good written and verbal communication skills
- Self-motivated, professional and enthusiastic
- Positive team member but with the ability to work on own initiative
- Willingness to learn and embrace change
- Able to work in a fast-paced environment.
Who are we?
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported.
We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders.
Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.
You’ll also have access to our growing employee networks including Wi E (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK.
Unfortunately, we are not able to offer a re-location package with this job role.
Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.
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Helpdesk Co-ordinator - 6 month FTC employer: Equans UK & Ireland
Equans UK & Ireland is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located at the John Radcliffe Hospital in Oxford, employees benefit from a stable work schedule, competitive remuneration, and unique perks such as a company share scheme and paid volunteering days, making it a rewarding place to build a career in healthcare facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Co-ordinator - 6 month FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Equans UK & Ireland.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Equans UK & Ireland. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Helpdesk Co-ordinator - 6 month FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Equans UK & Ireland.
How to prepare for a job interview at Equans UK & Ireland
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Equans UK & Ireland's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Equans UK & Ireland offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
