At a Glance
- Tasks: Join our team as a Helpdesk Apprentice, providing essential customer service and administrative support.
- Company: Equans, a global leader in energy services with a commitment to diversity and inclusion.
- Benefits: Enjoy 24 days annual leave, employee discounts, gym memberships, and professional development opportunities.
- Other info: Work in a supportive environment with access to employee networks and mental wellbeing resources.
- Why this job: Gain hands-on experience in facilities management while developing valuable technical and customer service skills.
- Qualifications: Previous office experience and proficiency in Microsoft Office required; strong communication skills are a must.
The predicted salary is between 26003 - 31781 £ per year.
Equans is looking for a Helpdesk Apprentice (Customer Services Co-ordinator in Facilities Management) to join our team on our new Home Office contract in Stoke-On-Trent, ST4 4DB.
This is a 24 month, full time apprenticeship role working 40 hours per week, Monday to Friday, 8 hours per day between 08:00 and 18:00 with a 30 minute unpaid break.
Shifts will alternate weekly either 08:00 to 16:30 or 09:30 to 18:00.
Role will be available from 28th September 2026 with 4 days working on site in Stoke and 1 day training virtually.
- Course name: Business Administrator Level 3
- Hourly rate: £12.71
The Apprentice Customer Service Centre (CSC) in Stoke-on-Trent provides helpdesk and business support services to a wide range of facilities management contracts.
The Apprentice CSC Co-ordinator is expected to deliver excellent administration skills, including email and telephony.
You will respond to, plan and organise the full life cycle of planned and reactive work requests.
This will include planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations.
You will provide administrative support including telephony and emails where appropriate.
You will work closely with the team but be expected to demonstrate the ability to work on your own initiative.
The Apprentice Customer Service Centre Co-ordinator will be learning and mastering technical skills, customer service abilities, and operational efficiency.
What will you deliver?
- Helpdesk software managing and tracking service requests.
- Handle calls as well as emails and ensure jobs are logged accurately and provide reassurance to stakeholders both internal and customers.
- Analysing and troubleshooting technical issues related to facilities and equipment.
- Developing a full understanding of building systems, maintenance procedures, and relevant regulations.
What can we offer you?
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including Wi E (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
- Any previous work experience full or part time in office environment
- Previous experience of Microsoft Office applications including Word and Excel
- Strong attention to detail
- Excellent communication and organisation skills
- Must hold minimum Maths & English at grade 4/C
- Post holder must be able to pass and maintain Baseline Personnel Security Standard (BPSS) and also government counter terrorist clearance which requires 5 years' UK residency and a valid British or EU passport.
Who are we?
EQUANSis a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported.
We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders.
Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.
You’ll also have access to our growing employee networks including Wi E (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK.
Unfortunately, we are not able to offer a re-location package with this job role.
Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
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Helpdesk Apprentice - FM - 2 year FTC employer: Equans UK & Ireland
Equans UK & Ireland is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located at the John Radcliffe Hospital in Oxford, employees benefit from a stable work schedule, competitive remuneration, and unique perks such as a company share scheme and paid volunteering days, making it a rewarding place to build a career in healthcare facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Apprentice - FM - 2 year FTC
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Equans UK & Ireland.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Equans UK & Ireland. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Helpdesk Apprentice - FM - 2 year FTC
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Equans UK & Ireland.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Equans UK & Ireland and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Equans UK & Ireland
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Equans UK & Ireland. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Equans UK & Ireland will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
