Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support at our 24-hour Helpdesk for Broomfield Hospital.
- Company: Join Equans, a leader in delivering exceptional customer care.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package.
- Other info: Work a flexible 3 on, 3 off shift pattern, including weekends.
- Why this job: Be part of a dynamic team making a real difference in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Equans is looking for a Helpdesk Administrator to join our team based at Broomfield Hospital, Chelmsford on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.
You will support the Helpdesk in providing an effective, flexible 24 hour Helpdesk Service to Broomfield Hospital capable of coping with varying demands whilst providing a high level of customer care.
You will work a rotating shift pattern of 12 hour shifts, 3 on and 3 off, including Saturdays, Sundays, and all bank holidays. Please note before applying - This role is a 3 on 3 off work pattern (7am - 7pm).
Helpdesk Administrator - Shifts in Essex employer: Equans UK & Ireland
Contact Detail:
Equans UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator - Shifts in Essex
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Equans on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Helpdesk Administrator.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and helpdesk scenarios. We can even role-play with a friend to boost our confidence and nail those tricky situations!
✨Tip Number 3
Show off your flexibility! Since this role involves a rotating shift pattern, we should highlight any previous experience with shift work or adaptability in our conversations. It’ll show that we’re ready for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match the job description perfectly, making it stand out even more.
We think you need these skills to ace Helpdesk Administrator - Shifts in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight any relevant experience you have in customer service or helpdesk support, and don’t forget to mention your ability to work flexible hours!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role at Broomfield Hospital. Mention your passion for providing excellent customer care and how you can handle the demands of a 24-hour helpdesk.
Showcase Your Skills: In your application, be sure to showcase your skills that are relevant to the job. Whether it's your problem-solving abilities or your experience with helpdesk software, we want to see what makes you stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Shift Patterns
Make sure you understand the 3 on, 3 off shift pattern before the interview. Be ready to discuss how you can manage your time effectively and maintain a work-life balance while working 12-hour shifts.
✨Showcase Customer Care Skills
Since this role involves providing high levels of customer care, prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your communication skills and ability to stay calm under pressure.
✨Familiarise Yourself with Helpdesk Tools
Research common helpdesk software and tools that might be used in the role. If you have experience with any specific systems, be sure to mention them during the interview to demonstrate your readiness for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges faced by the Helpdesk, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.