At a Glance
- Tasks: Provide 24/7 helpdesk support and coordinate emergency responses.
- Company: Join Equans UK & Ireland at Broomfield Hospital.
- Benefits: Enjoy 24 days annual leave, life cover, and employee support.
- Other info: Flexible 3-on/3-off shifts for a balanced work-life.
- Why this job: Be part of a vital team ensuring smooth operations in healthcare.
- Qualifications: Customer service experience and proficiency in Microsoft Packages required.
The predicted salary is between 25000 - 30000 € per year.
Equans UK & Ireland is seeking a Helpdesk Administrator based at Broomfield Hospital, Chelmsford. This permanent full-time role involves providing a flexible 24-hour Helpdesk service and requires a rotating shift pattern.
Responsibilities include:
- Logging service requests
- Coordinating responses to emergencies
- Supporting maintenance programmes
The ideal candidate will have experience in customer service and be proficient in Microsoft Packages.
Benefits include:
- 24 days annual leave
- Life cover
- Various employee support programs
24/7 Helpdesk Administrator | 3-on/3-off Shifts in Essex employer: Equans UK & Ireland
Equans UK & Ireland is an excellent employer, offering a dynamic work environment at Broomfield Hospital in Chelmsford. With a strong focus on employee well-being, we provide generous benefits such as 24 days of annual leave, life cover, and comprehensive support programmes, fostering a culture of growth and collaboration. Join us to be part of a dedicated team that values your contributions and supports your professional development in a rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 Helpdesk Administrator | 3-on/3-off Shifts in Essex
✨Tip Number 1
Make sure you know the ins and outs of the role before you apply. Research Equans UK & Ireland and understand their values and what they look for in a Helpdesk Administrator. This will help you tailor your approach during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping others, think of examples from your past experiences where you've gone above and beyond for customers. We want to see that you can handle emergencies with a cool head.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the company culture and the Helpdesk team. They might share valuable insights that could give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Broomfield Hospital. Let’s get you that job!
We think you need these skills to ace 24/7 Helpdesk Administrator | 3-on/3-off Shifts in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills with Microsoft Packages. We want to see how your background fits the Helpdesk Administrator role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the 24/7 Helpdesk Administrator position and how you can contribute to our team at Broomfield Hospital. Keep it friendly and professional!
Showcase Your Flexibility:Since this role involves a rotating shift pattern, let us know about your availability and willingness to work different hours. Highlight any previous experience in similar roles that required flexibility, as it’s a big plus for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service principles and the specific responsibilities of a Helpdesk Administrator. Familiarise yourself with common issues that might arise in a hospital setting, as well as how to effectively log service requests and coordinate responses.
✨Showcase Your Skills
Since proficiency in Microsoft Packages is key for this role, be prepared to discuss your experience with these tools. Bring examples of how you've used them in previous jobs, especially in managing service requests or coordinating emergency responses.
✨Flexibility is Key
This position involves a 3-on/3-off shift pattern, so highlight your ability to adapt to different working hours. Share any past experiences where you successfully managed shift work or dealt with unexpected changes in your schedule.
✨Ask Thoughtful Questions
Prepare some questions about the Helpdesk service at Broomfield Hospital. Inquire about the types of emergencies they typically handle or how the team collaborates during busy periods. This shows your genuine interest in the role and helps you understand the work environment better.
