At a Glance
- Tasks: Lead a dynamic helpdesk team and provide top-notch customer service.
- Company: Join Equans, a forward-thinking company at the University of West London.
- Benefits: Enjoy 24 days annual leave, gym discounts, and professional development opportunities.
- Other info: Access to diverse employee networks and career advancement opportunities.
- Why this job: Make a real difference in a supportive environment focused on teamwork.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Equans currently has an exciting opportunity for a full‑time Helpdesk Supervisor to join our Facilities Management team at the University of West London in Ealing.
This is a permanent position working 40 hours per week from 08:00 to 17:00, Monday to Friday.
On offer is a competitive salary and benefits package.
What will you deliver?
- To provide an on‑site effective and professional helpdesk service to the contract
- Support the helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end‑user/customers.
- Monitor call activity and produce call volume reports
- Provide administrative support to the department including dealing with telephone, written and personal enquiries. Escalate any reported sickness/absence and find cover.
- Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
Who are we looking for?
- Experience in a FM environment in a similar role is essential
- Must have excellent customer service, communication and organisational skills together with a flexible approach
- Must have experience of leading and supervising a team and a good understanding of Health & Safety procedures
- Must be proficient in Microsoft and have an excellent telephone manner; previous experience of Maximo or another CAFM system would be a plus
What can we offer you?
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including Wi E (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Opportunities for career advancement and professional development.
- Supportive work environment with a focus on teamwork and collaboration.
- Required qualifications and experience
For this role, you must have evidence of the right to work in the UK.
Unfortunately, we are not able to offer a re‑location package with this job role.
Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
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Helpdesk Supervisor in Ealing employer: Equans UK & Ireland
Equans UK & Ireland is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located at the John Radcliffe Hospital in Oxford, employees benefit from a stable work schedule, competitive remuneration, and unique perks such as a company share scheme and paid volunteering days, making it a rewarding place to build a career in healthcare facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Supervisor in Ealing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Equans UK & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Equans UK & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Supervisor in Ealing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Equans UK & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Equans UK & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Equans UK & Ireland!
How to prepare for a job interview at Equans UK & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
