Customer Service Manager

EQUANS are recruiting for a Business Support Manager to be based in Oldham. This is a full-time fixed term contract for 12 months working 37 hours per week. On offer is a competitive salary, car allowance, bonus and benefits package.

General Overview

To drive a positive customer service experience that meets both Client and business requirements. Create and sustain a positive team environment, displaying high levels of motivation and excellent team spirit that interfaces seamlessly within the business. To work collaboratively across all disciplines, to manage and implement all customer service initiatives that align to business strategies.

Key Accountabilities

• Ensure efficient planning of workload across the contract including customer communication.
• Keeping the administration function compliant.
• Support and develop a team across different disciplines.
• Ensure effective, collaborative working across all disciplines.
• Set, monitor and challenge objectives/targets/KPIs that demonstrate performance.
• Review business processes and challenge, demonstrating continuous improvement.
• Be responsible for driving and implementing change in response to the changing needs of the customer (internal and external).
• Lead on effective handling of complaints through to satisfactory outcome, in line with business process.
• Review enabling IT technologies as tools used to help deliver a positive customer experience.

What can we offer you?

On offer is a competitive salary, car allowance, bonus and benefits package, which includes:

• Pension Scheme
• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Key Skills & Experience

• High level of interpersonal skills
• Excellent verbal and written communication skills
• Proven experience in continuous improvement within an organisation
• Advanced Microsoft Outlook, Excel and Word
• Proven experience within the housing and/or repairs and maintenance sector.
• Proven experience in delivering a customer experience and meeting targets and objectives.
• Ability to work to tight deadlines.
• Proven experience in performance managing & mentoring a team.
• Good understanding of key performance indicators.
• Good understanding of works system management.

Key Attributes

• Team Player
• Confident and able to communicate and influence at all levels.
• Works well under pressure
• Ability to multitask.
• Self-motivated
• Enthusiastic
• Flexible
• Understand the power of relationships and collaborative working.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.