At a Glance
- Tasks: Support residents through home works, ensuring satisfaction and effective communication.
- Company: Join Equans, a global leader in energy services with a collaborative spirit.
- Benefits: Enjoy a competitive salary, company vehicle, and extensive benefits package.
- Other info: Access to learning opportunities and employee networks for personal growth.
- Why this job: Make a real difference in residents' lives while developing valuable skills.
- Qualifications: Experience in customer service and knowledge of construction or social housing.
The predicted salary is between 30000 - 40000 € per year.
Equans is looking for a Customer Liaison Officer to join our team in Birmingham on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package.
What will you deliver?
- Provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
- Manage the customer/resident journey whilst following client and company engagement procedures.
- Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions including introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home.
- Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.
What can we offer you?
- Competitive salary, car and benefits package.
- 24 days annual leave (+ public holidays).
- Life cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
- Attractive Employee Referral Rewards Scheme.
- Employee networks including WiE, RISE, LGBTQI+, Working Parents, YPN and Disability Network.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- Previous experience within a customer service based role.
- Previous resident liaison experience within the construction / social housing sector.
- Basic understanding of construction and social housing.
- Familiarity with GDPR regulations.
- Computer literate in MS Office.
Who are we?
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
Customer Liaison Officer employer: Equans UK & Ireland
Equans is an exceptional employer, offering a supportive work culture in Birmingham that prioritises employee well-being and professional growth. With a competitive salary, comprehensive benefits package, and numerous opportunities for training and development, employees can thrive while making a meaningful impact in the community. The company also fosters a diverse environment through various employee networks, ensuring everyone feels valued and included.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and social housing sectors. Attend local events or join online forums where you can meet people who might know about job openings at Equans.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and resident liaison. Think about your past experiences and how they relate to the role of a Customer Liaison Officer. We want you to shine!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with potential employers, let them know why you’re excited about working with Equans and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:As a Customer Liaison Officer, strong communication is key. Use your application to demonstrate how you've effectively managed relationships with residents or clients in the past. We love seeing examples of how you've kept people informed and satisfied!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate clarity and want to quickly understand what makes you a great fit for us!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of customer service and resident liaison roles, especially in the construction and social housing sectors. Familiarise yourself with Equans' values and recent projects to show that you're genuinely interested in the company.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your customer service skills and any experience you have with resident consultations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you've successfully managed customer journeys in the past.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how Equans measures customer satisfaction. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether the company is the right fit for you.
✨Be Personable and Professional
As a Customer Liaison Officer, building relationships is key. During the interview, be friendly and approachable while maintaining professionalism. Smile, make eye contact, and remember to listen actively to the interviewers. This will help you convey your ability to connect with residents and stakeholders effectively.
