At a Glance
- Tasks: Support communication between residents and site teams on exciting housing projects.
- Company: Equans, a leader in community-focused services and regeneration.
- Benefits: Earn while you learn with a recognised apprenticeship and great perks.
- Other info: Join a supportive team with clear paths for career growth.
- Why this job: Make a real difference in your community while kickstarting your career.
- Qualifications: Enthusiastic, reliable, and keen to help others; driving license preferred.
Equans is looking for a Trainee Resident Liaison Officer to join our team in Croydon on a full-time, fixed term basis with a salary range between £21,000-£25,000. This is a fantastic opportunity to start a rewarding career in customer relations, supporting social housing and regeneration projects that have a real, positive impact on the local community.
As an Apprentice Resident Liaison Officer, you’ll support communication between residents, clients, and our site team — ensuring that everyone is well-informed, supported, and satisfied throughout the delivery of improvement works and building projects. You’ll be a key part of maintaining Equans’ reputation for quality and customer care. A full UK driving license is preferred for this role.
Key Responsibilities- Assist the Resident Liaison Officer and site team in maintaining strong communication with residents, keeping them informed about project timelines, works schedules, and updates.
- Support residents during refurbishment or maintenance projects, providing timely responses to any questions or concerns.
- Attend resident meetings, site visits, and community engagement events to represent Equans positively.
- Help record resident feedback and update tracking systems in line with company procedures.
- Coordinate access arrangements, appointments, and special support requirements for residents.
- Ensure resident homes are treated with care and respect throughout all works.
- Enthusiastic and eager to learn, with a genuine interest in helping people and improving local communities.
- A confident communicator with good interpersonal skills.
- Reliable, organised, and proactive in solving problems.
- Keen to develop a career in customer service, housing, or project coordination.
- Full UK driving license is preferred.
- A recognised apprenticeship qualification.
- On-the-job training with experienced mentors.
- 24 days annual leave + bank holidays.
- Pension scheme and life assurance.
- Employee benefits platform with discounts and wellbeing resources.
- Clear career development and progression opportunities within Equans.
At Equans, we deliver essential services across energy, regeneration, and facilities management, helping communities transition to a sustainable future. We’re committed to developing early careers through structured apprenticeship pathways that provide hands‑on experience and long‑term growth opportunities. Apply today to begin your journey with Equans in Slough — where you’ll gain valuable experience, support your community, and build a meaningful career in customer service and regeneration.
Trainee Resident Liaison Officer in Croydon employer: Equans UK & Ireland
Equans is an excellent employer for those looking to kickstart their career as a Trainee Resident Liaison Officer in Croydon, offering a supportive work culture that prioritises community engagement and personal development. With a structured apprenticeship programme, on-the-job training, and clear pathways for career progression, employees are empowered to grow while making a positive impact on local communities. Additionally, the company provides a comprehensive benefits package, including generous annual leave, a pension scheme, and access to wellbeing resources, ensuring a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Resident Liaison Officer in Croydon
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Equans UK & Ireland.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Equans UK & Ireland.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Equans UK & Ireland that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Equans UK & Ireland, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Resident Liaison Officer in Croydon
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Equans UK & Ireland, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Equans UK & Ireland. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Equans UK & Ireland.
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Equans UK & Ireland that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Equans UK & Ireland and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
