Credit Controller

Equans is looking for a Credit Controller to join our team based in Quorum Business Park on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package. You’ll be based at our brand new, super modern Shared Services office in Newcastle, which is a dynamic multifunctional operation, where our people are committed to delivering great services that enable our business to meet its goals.

What will you deliver?

• Maintain contact by phone and emails with customers to ensure invoices are paid when they fall due or become overdue.
• Use of our 3rd Party solution to record all internal and external communication regarding debt balances.
• Identify disputes with required KPI’s, record accurately, including supporting documentation and assign to relevant business approvers.
• Work with the business and/or customer to manage disputes through to conclusion.
• Support team colleagues to identify unallocated payments, request copy remittances from the customer to ensure cash is allocated in a timely manner.
• Refund credit balances promptly (where no debt is outstanding) and/or seek written approval from customer to allocate against outstanding debt.
• Escalate and/or propose legal action when appropriate, as per department KPI’s.
• Building strong business relationships with our Business Units (BU’s) and customers.
• Protect Equans from debt risk, by monitoring customer payment behaviours. Recommend changes in credit rating as required.
• Support and/or lead calls with BU’s to review and manage debt, as required.
• Ensure adherence to all department documents, policies and procedures.
• Review tasks on a regular basis to ensure SLAs are adhered to.
• Develop and maintain a good working knowledge of own area of responsibility.
• Provide other ad-hoc duties as required by the role.
• Work co-operatively and maintain effective relationships with others, internally and externally to Equans Business Services, as appropriate to your own area of responsibility.
• Contribute to the provision of a professional support service through the delivery of customer focused outputs, responding positively to feedback.
• Proactively identify process improvement opportunities, propose solutions, and take ownership of any relevant actions as required.
• Demonstrate a flexible can-do attitude to change, supporting our existing and future business needs.

What can we offer you?

• 24 days annual leave (+ public holidays).
• Free parking.
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Cycle to work scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

• Previous Credit Control experience is desirable but not essential.
• Microsoft packages – Word and Excel at advanced levels.
• Knowledge of SAP financial systems is desirable.
• A calm, confident, professional manner, and the ability to hold difficult conversations with customers and colleagues within the business.
• Persistence and determination.
• Excellent interpersonal skills and the ability to articulate to management issues with customer accounts.
• Experience in building and maintaining successful relationships.
• Self‑motivated team player with strong customer/delivery focus.
• A positive approach, with an exceptional ‘can do’ attitude.
• Ability to manage large workloads and work to deadlines.
• This role includes a Basic DBS check; therefore the ability to pass is essential.

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting‑edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.