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- Tasks: Provide customer-focused helpdesk service and manage client requests efficiently.
- Company: Join Equans, a global leader in energy services with a diverse workforce.
- Benefits: Enjoy competitive salary, 24 days leave, gym discounts, and employee networks.
- Why this job: Make a real impact while working part-time in a supportive environment.
- Qualifications: Strong communication skills and experience with Excel preferred.
- Other info: Access to professional development and a welcoming workplace culture.
The predicted salary is between 13 - 16 £ per hour.
Equans is looking for a Contract Administrator to join our team on our Birmingham schools contract at Coleshill, Birmingham, B46 1JU on a permanent basis. This is a part-time position working 20 hours per week, from 10:00 to 14:00, Monday to Friday. On offer is a competitive salary and benefits package.
Overview
To provide a customer focused Helpdesk Service, dealing with all client/customer requests, managing all complaints in a sensitive and efficient manner. Respond to all calls in a timely manner, ensuring appropriate actions are taken and records maintained.
What will you deliver?
- Provide a friendly and efficient front-line service, both in person and on the telephone, handling direct enquiries from the client, Line Management, and sub-contractors.
- Provide routine administrative support to the team using Equans systems.
- Raise purchase orders in a timely manner for PPM works and reactive and quoted works when requested.
- Understand the value and usefulness of performance information and appreciate the need to monitor our progress, running appropriate multi reports.
- Liaise with operational staff daily.
- Monitor PPM and gather compliance paperwork.
- Chase completion of jobs with subcontractors.
What can we offer you?
- 24 days annual leave (+ public holidays).
- Life Cover equivalent to 1 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- Ability to communicate effectively both verbally and in writing.
- Ability to work on own initiative and to prioritise a varied and demanding workload.
- Ability to handle confidential information.
- Accuracy with figures.
- Intermediate experience to create and produce excel spreadsheets.
- Office and finance background preferred.
- This role includes a DBS Enhanced check therefore ability to pass is essential.
Who are we?
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company.
What’s next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Veterans & Reservists, Green Network, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
Contract Administrator - part-time - ON SITE employer: Equans UK & Ireland
Contact Detail:
Equans UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator - part-time - ON SITE
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Equans. Understand their values, projects, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Contract Administrator, especially your ability to handle customer requests and manage complaints.
✨Tip Number 3
Dress the part! Even though it's a part-time role, showing up in smart attire can make a great first impression. It shows you take the opportunity seriously and are ready to represent Equans professionally.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contract Administrator - part-time - ON SITE
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Contract Administrator role. We want to see how you can bring value to our team at Equans!
Showcase Your Communication Skills: Since effective communication is key for this role, don’t forget to demonstrate your verbal and written communication abilities in your application. We love seeing candidates who can express themselves clearly and confidently!
Highlight Relevant Experience: If you've got experience in office administration or finance, make it shine! We’re looking for someone who can handle tasks like raising purchase orders and managing compliance paperwork, so let us know what you’ve done before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows you to track your progress easily. We can’t wait to hear from you!
How to prepare for a job interview at Equans UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Contract Administrator role. Familiarise yourself with the key responsibilities like providing customer-focused helpdesk service and managing complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully handled client enquiries or complaints in the past. Be ready to demonstrate your verbal and written communication skills during the interview, as this will be a key focus for the hiring team.
✨Highlight Your Organisational Abilities
The job requires managing a varied workload, so come prepared with examples of how you've prioritised tasks in previous roles. Discuss any experience you have with administrative support and using systems to maintain records, as this will show you can handle the demands of the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and opportunities for professional development. This not only shows your interest in the role but also helps you determine if Equans is the right fit for you.
